Basic Information
Ref Number
Req_00093777
Primary Location
Home Office - Costa Rica
Country
Costa Rica
Description and Requirements
About the role
We are looking for an analytical, experienced, Analytics & Data Manager. A successful candidate would be able to drive, monitor & control the Business Intelligence team and cater to reporting & analytics requirements of various internal business units.
Core responsibilities include understanding the business need, gathering, clarifying &
prioritizing requirements; building a data strategy incorporating components like roles, data
architecture, management & governance, security & compliance across all the business units;
Constantly innovating to improve Analytics/Business intelligence maturity..
Responsibilities:
● Understand business needs and objectives
● Gather requirements for analytics/reporting, creating, prioritizing & executing reporting
use cases in BI tools like Power BI
● Designing the data strategy that would holistically cater to business teams
● Oversee & facilitate the design of data architecture, tools & processes
● Develop strategies for effective data analysis and reporting
● Lead and develop a team of data analysts, to create new reports, and dashboards & to
ensure the integrity & usability of the existing reports/analytics stay relevant to the
business needs.
● Oversee all analytics operations to correct discrepancies and ensure quality
● Extract reports from multiple sources (e.g. client systems, internal teams like finance,
quality etc.)
● Select, configure and implement analytics solutions
● Build systems to transform raw data into actionable business insights
● Facilitate metrics definition & articulation, collaboratively with different business units.
● Support & facilitate resolving data completeness & quality issues
● Apply industry knowledge to interpret data and improve performance
● Led & facilitating analytics/Business Intelligence transformation projects
Requirements:
● 4 to 5 years of proven experience as an Analytics manager, Business Intelligence manager
roles.
● Solid experience in data analysis and reporting; industry experience is a plus
● Hands-on experience in building & executing data strategy (viz., architecture,
governance, management etc.)
● Hands on experience in building reports in BI tools like Power BI, Tableau. Hands on with
R, python, SQL is a plus.
● Experienced in Analytics’ process assessment and transformation is a plus
● Engineering, Masters in computer science, statistics or data management.
● High level competence in MS office Excel and PowerPoint.
● Strong analytical skills & organizational abilities.
Equal Opportunity Employer:
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
Additional Job Description
We are looking for an analytical, experienced, Analytics & Data Manager. A successful candidate would be able to drive, monitor & control the Business Intelligence team and cater to reporting & analytics requirements of various internal business units.