Responsibilities

Direct supervision of staff: 60%

• Provide clinical supervision, consultation, direction, feedback and coaching to a team of counsellors.
• Conduct monthly one-on-one meetings with telecounsellors to review performance standards, provide coaching and case consultation, and conduct joint problem solving within any of these areas.
• Establish, with the employee, performance goals and action plans.
• Schedule and conduct yearly performance appraisals.
• Assist in recruitment and selection of new hires; provide training, coaching, and performance management.
• Deal effectively with employees in crisis or urgent situations whether work or non-work related.
• In the event of non-suitability or operational demand, plan (in coordination with the Clinical Manager) and conduct the employment termination of an employee.
• Assist in design and facilitate team training sessions to develop specific knowledge or competencies.
• Conduct monthly team meetings to communicate business goals, share insights, brainstorm issues and improvements, build team by gaining consensus around critical issues.  

Project Management: 20%

• Regular meetings with individuals/depts. for planning and launching projects.
• In concert with other Morneau Shepell departments, operationalize programs at the Care Access Centre level.
• Act as Subject Matter Expert on various projects.
• Act as User Acceptance Tester on new launches.
• In collaboration with Clinical Manager, development of policies and procedures for CAC.

Liaison with other departments and corporate clients: 5%

• Make presentations to corporate clients current/potential clients.
• Take part on various interdepartmental committees.
• Presentations and meetings to other departments regarding issues related to CAC.

Provide assistance to other supervisors and their teams within the department: 10%

• Provide back-up supervision for other teams when supervisors are absent/not available.
• Peer supervision for other supervisors
• Take leadership role in times of Disaster Recovery and understand Disaster protocols.
• Occasional on-call duty as assigned by Clinical Manager

Other duties as assigned: 5%

• Participate in weekly Supervisor Meetings
• Lead monthly Team Meetings
• Possibly take clinical overflow calls or tele counselling cases as assigned by Clinical Manager

Succeeding as a Clinical Supervisor will require the following core qualifications and skills.

Education:

• Minimum of a master’s in counselling psychology, MPhil or equivalent  
• Recognised qualification in Counselling Supervision is strongly preferred.

Experience:

•Minimum 5 years combined clinical/supervisory experience.

•Local registration with professional body.

Clinical Knowledge and Skills:

•Strong screening skills for: substance abuse, depression, suicide risk, violence risk

•Strong intervention and counselling skills with population presenting in crisis and /or PTS symptoms

•Clinical understanding of individual/couple/family therapy, substance abuse, family violence

•Significant understanding of issues related to crisis intervention, addictions, family violence, harm to self or others, child abuse and depression.

•In-depth knowledge of a variety of clinical approaches, including brief and solution-focused therapies

•Knowledge of physical / sexual abuse responsibilities and legislation

•Sensitivity to workplace issues; ability to adapt communication style and 1) consult regarding work issues; 2) counsel regarding clinical issues; 3) coach regarding immediate skill development

•Clinical interventions in line with short-term model; client centred, and goal directed.

•Adheres to ethical, professional standards and Morneau Shepell conflict of interest requirements.

•Knowledge of MS Excel and MS Word.

Working Conditions:

•Works in an open office environment

•Some shift work may be required or extended hours may be required

•On call after hours and during weekend to provide clinical /operational consultation to CCCs

•May get calls on evenings/weekends to deal with staff issues or general CAC urgent issues. Also, may have work after hours to manage projects.