Join our newest support team in Romania as a Customer Care Advisor with Italian & English!

What we expect from the ideal candidate:

• Advanced (C1) level of Italian, Medium (B2) level of English

• Availability for a full-time schedule: Monday-Sunday, 09:00-21:00

• Availability to work from home, anywhere in Romania

Desired skills, competencies and knowledge:

Technical knowledge and expertise:

• Professional and/or personal technical troubleshooting experience

• Familiarity with iOS and/or macOS, or comparable technology, is preferred

• Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others

• Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology

• Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time 

Customer service focus:

• Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)

• Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution

• Obsesses over the customer experience and constantly strives to exceed their expectations

• Able to communicate clearly and effectively, both written and verbal (in required language)

• Able to effectively tailor communication and style to different audiences and read verbal and non-verbal cues

• Approaches problems flexibly and is able to adapt and modify approach without compromising outcome 

Learning aptitude:

• Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed

• Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization

• Stays curious and inquisitive in the pursuit of professional excellence

• Effective time management strategy including ability to multi-task, prioritize, organize and balance workload 

Resilience:

• Able to self manage and work independently in a fast-paced and highly-demanding environment

• Embraces repetition of core job duties, yet eager to take on more responsibility when needed

• Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure

• Self-awareness to identify, address and manage navigating through challenges associated with the role

• Remains focused and poised despite criticism and setbacks

• Eager to receive feedback, embraces coaching and demonstrates changes as a result

• Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure

In this role, you would offer support to Italian speaking clients and:

• Provide information about products and services and troubleshoot technical issues communicating clearly and effectively, both in written and verbal 

• Answer customer inquiries and resolve customer issues in an efficient and timely manner

• Isolate and resolve complex technical issues through appropriate troubleshooting methodology

• Navigate through multiple systems and tools to research, comprehend and deliver solutions to customer in real time 

• Multi-task, prioritize, organize and balance workload 

• Approach problems flexibly, adapt and modify approach without compromising outcome 

We offer:

• Working from home, from any location in Romania

• Stable job, in a multicultural fast-growing environment

• Above-average fixed salary, performance and tenure-based bonuses, depending on the position

• Monthly meal tickets

• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest

• Private medical subscription coverage

• Extra health benefits: special discounts for dental care and optical services with our partners

• Reimbursement for your public transportation subscription, after the trial period (if you work from office)

• Gym subscription reimbursement, after the trial period

• Free subscription to the Bookster virtual library

• Dedicated psychologist available for free sessions (online or face to face)

• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more

• Paid training and international career opportunities

• Multilingual exposure - improve your spoken and written language skills

• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long