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Digital Solutions | Adobe Campaign Analyst

Basic Information

Ref Number

Req_00105001

Primary Location

Cascadas

Country

El Salvador

Job Type

Digital Solutions

Work Style

Hybrid

Description and Requirements

Responsibilities 

  • Create & manage all reporting dashboards supporting team push/in-app campaign deployments, helping deliver analytics across multiple properties to support the strategic initiatives of the Customer Growth & Retention team 

  • Work cross-functionally to define Key Performance Indicators & forecast performance for all new campaigns & optimizations using Adobe Analytics 

  • Troubleshoot & debug analytics implementation as required to ensure all campaign performance data is accurate 

  • Deliver clear and actionable data-driven recommendations to improve/optimize the MyTELUS customer experience to improve & automate app campaigns 

  • Support development & deployment of push notification/in-app campaign as required through careful coordination of all requirements with development & design. (including but not limited to QA support of customer experience) 

  • Ensure data integrity & documentation of tracking standards across all platforms (web & app) 

  • Support ad-hoc reporting requests for Customer Growth & Retention team 

Requirements 

  • Expert proficiency in Adobe Analytics Suite.

  • Strong stakeholder management skills, including strong communication & presentation experience.

  • Quick learner who can solve problems and loves to create scalable solutions.

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

Additional Job Description

As an active member of the TELUS International, you will be in the heart of a major TELUS transformation program supporting it as an Adobe Campaign Analyst


EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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