Main Responsibilities:

• Effective interpersonal and communication skills. 

• Personally engage with customers as a senior operational leader: understand customer business issues and lead global teams to execute on defined solutions across all service offerings.

• Accountable for increasing organic program revenue, managing margin, and other KPIs.

• Work with operations leadership to ensure customer satisfaction and implement continual process improvement, measurement/benchmarking, and automation across all lines of service delivery.

• Track and monitor the performance of global delivery teams to achieve high levels of customer satisfaction, quality, and profitability.

Qualifications and Skills:

• Bachelor’s degree, preferably in Language studies/ Management / Human Resources.

• 2-5 years experience in Sourcing/Recruitment managing roles.

• Global experience is a plus.

• Strong organizational skills and attention to detail are key requirements for this role.

• Excellent communication and teamwork skills – targets will be measured at both the individual and group level.

• Ability to adapt to a fast-paced work environment and work to tight deadlines and targets.

• Experience working in recruitment is a distinct advantage.

• Excellent English skills and strong written communication skills.

• Social Media Channels knowledge and experience.