Basic Information

Ref Number


Primary Location

TELUS Harbour Toronto



Job Type

Digital Solutions

Work Style


Description and Requirements

Here’s the impact you’ll make and what we’ll accomplish together. 

  • Implement ServiceNow Application(s) throughout the full Software Development Lifecycle.
  • Design and build systems integrations through various methods (Web services, LDAP, SQL, APIs)
  • Develop customizations such as building workflows, importing data, integrating with external data sources via API's and scripting, customizing the screens, forms, and lists, building reports and dashboards, configuring groups, and role access.
  • Evaluate ServiceNow platform performance, debug software problems, and make recommendations for problem resolution.
  • Work with clients to identify target use cases for automation, as well as defining and documenting business and functional requirements for software development.
What’s in it for you? 

Our development programs are designed to promote technical growth and enhance leadership and relationship skills across individuals. We spark your career growth, with a vast array of in-house training programs which are listed below, but not limited to:
  • Trending technical skills
  • Business domain & customer interaction
  • Behavioral & effective communication.
  • Transparent work culture to lift your ideas & initiatives at the enterprise level & investment to execute successfully.
Qualifications and Skills
  • 3-5 years of hands-on experience in the development, support, administration, and implementation of ServiceNow through the complete software development lifecycle.
  • Hands-on knowledge and experience with JavaScript /HTML/CSS/AJAX/Angular/Bootstrap/Jelly.
  • Experience administering a ServiceNow instance including group roles, permissions, modifications for business rules, workflows, UI pages, UI actions, UI policies.
  • 1+ years' experience working with ServiceNow GRC/IRM and/or ITAM/CMDB products.
  • Relational database expertise in relation to an enterprise software system (Oracle, MS SQL, MySQL)
  • Proven experience communicating complex technical information to both technical and non-technical audiences. Ability to engage with internal and external clients to understand, gather and document requirements. 
  • Experience leading team members in meeting the customer expectation. 
  • Proven ability to take a broad view of the position and take initiative to communicate, interact, and cooperate with others to ensure that all aspects of a task are addressed.
  • Strong time management skills to meet simultaneous project-related timelines and client commitments.
  • Strong analytical and problem-solving skills.
  • Required certifications as a ServiceNow Certified System Administrator and ServiceNow Certified Application Developer.
  • Certifications as a ServiceNow Certified Implementation Specialist in one or more ServiceNow products: GRC/IRM, ITAM/CMDB is an asset.

Join our TELUS International Family

Everyone belongs to TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need.  From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself. #Happytocodehere

TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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Additional Job Description

As a ServiceNow Developer who has knowledge of the ServiceNow data model and relationships, you will be a key member of the overall client project team. You will be working to implement and configure ServiceNow for one or more applications mentioned to meet the client's business needs. 

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.