Basic Information

Ref Number


Last day to apply


Primary Location

Home Office - Canada



Job Type

Business Process Outsourcing

Work Style


Description and Requirements


Be a trusted advisor in a variety of strategic and high-impact projects, guiding stakeholders through strategic planning to execution
Understand all touch points, dependencies, and integration aspects across all Workday modules to provide comprehensive solutions to the business partners
Understand different country regulatory and statutory requirements and how these can be met with Workday
Lead product architecture design for Workday HCM and Finance solutions
Participate in broader Information Services (IT) architecture governance
Effectively and actively engage on multiple, parallel projects
Partner with stakeholders and leaders to design Workday release roadmaps that contribute to the adoption of new features, continuously innovating for the internal customers
Conduct complex technology and system assessments for ERP solutions built around Workday HCM, Workday Finance and Avature
Manage 3rd party vendor relationships - Licensing and Professional Services
Strive to innovate and suggest new approaches to deploy Workday efficiently and effectively
Drive team and individuals to achieve high customer satisfaction levels
Participate in Workday Community Groups and influence the Workday Product Teams on their roadmap
Lead the development of low code solutions in Workday
Provide extensive support regarding reporting, data structures all all work processes in Workday
Coach, mentor, hire, and manage team members for performance
Provide systems’ engineering and pre-sales level support for external clients
Lead training and certification activities for the internal teams
Requirements (for TI internal employees. This does not apply to external)
Meeting or exceeding all metrics in your current role for the last 6 months.
Minimum of 95% Attendance.
Minimum of 1 year at TELUS International.
Minimum of 6 months in the current position.
No history of disciplinary processes.
Schedule flexibility.

Qualifications and Requirements:

Bachelor’s degree in computer science, business, or a related field

Strong understanding of HR concepts/business processes (HCM, Recruitment, Talent, Compensation, Payroll) - Workday PRO certification is a plus

Experience with Workday products Implementation for large, global multinational companies

Minimum 3 full cycle large Workday HCM ERP deployment as a result of M&As

5+ years of experience Workday related products (HCM, Recruitment, Talent, Absence and Time Tracking, Compensations, Help, Reporting and Extend)

2+ years managing cross-functional teams from different geographies

2+ years of Workday Integration design (Web Services API, EIB, Studio)

3+ years of experience dedicated to Workday HCM configuration

3+ years of experience with Avature CRM

Experience as a solution architect

Ability to interact and provide solutions to all levels of an organization including executives and C-Level

Ability to design Current and Future state maps to define requirements

Experience seeing projects through the full life cycle

Excellent written and verbal communication skills

Excellent people person who contributes to and enjoys a positive work culture

Stakeholder-focused approach

Skills and Competencies

Solid Workday experience (HCM, Compensations, Payroll, Time Tracking and Absence, Benefits, recruitment, Talent and Performance management, and Help). Preference for certified professionals

Avature (CRM and Referral)

Knowledge of Workday Finance and connections with HCM
Workday Finance (PSA, Procurement and other financial processes)

Agile methodologies

Change Management

Business Transformation

Innovative and easy to adapt

Leadership or Technical architecture experience with a large enterprise

Critical thinking and the ability to bring order to unstructured problems

Excellent business orientation combined with strong IT technical skills

Supporting major transformations leveraging business technology platforms and SaaS products

Anywhere in Canada (Home Office)

Telus International COVID-19 Vaccination Policy:

Our trailblazing Work Styles program provides team members with the flexibility to work where and when they are most effective. When they do meet in person, they can be assured that all TELUS team members are fully vaccinated for COVID-19
TELUS Values:
TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We passionately put our customers and communities first
We embrace change and innovate courageously
We grow together through spirited teamwork
At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

Position Overview:

TELUS International’s IT division is looking for a highly motivated, goal-oriented candidate, who will act as trusted technical advisor on current and future technology architecture and strategy. This position is well-suited to a self-starter skilled at stakeholder engagement, as will play a key role in the multi-year roadmap planning for ERP HR solutions, centered predominantly around Workday. The right candidate is also a highly organized, strong and clear communicator who pays attention to detail and is comfortable interacting with team members in different roles in various geographic regions and time zones.