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Facilities Senior Team Leader

Basic Information

Ref Number

Req_00051374

Last day to apply

٠٣-يوليو-٢٠٢١

Primary Location

Ortigas Center

Additional Locations

Araneta, Market! Market!, McKinley, McKinley West

Country

Philippines

Job Type

Support Positions

Description and Requirements

Position Summary

  • Ensures standards are met, identified and executed for the site Facilities Team.
  • Provides assistance to Facilities and Engineering Manager on all real estate, administrative and technical support to the daily Facilities operations.

Functional Responsibilities

  • Assists Manager in ensuring third party contractor's strict adherence to Facilities policies, systems, and procedures, including maintaining the service level management of the site.
  • Assists Manager in maintenance and repair programs of all company-owned and leased physical assets and equipment. Coordinates facility maintenance and troubleshooting of critical areas of the facility.
  • Assists in real estate related programs such as, but not limited to: project evaluation, project management, renovation works, maintenance works, securing government permits, PEZA related adherence, sourcing/accrediting/recommending contractors, business analysis and other administrative functions.
  • Manages housekeeping deployment, schedule adherence, reports, equipment and consumables.
  • Provides administrative support such as documentation and file management, contract and vendor management.
  • Manages site storage, room and workstation utilization.
  • Acts as second in command to the manager.
  • Coaches, mentors, develops and motivates team members and takes corrective action when needed. Fairly appraises staff performance against set performance standards. Creates a career plan and development plans for team members.

Internal Customers

  • TELUS International Philippines

External Customers

  • Service Providers, contractors, lessor, property managers, government agencies, PEZA and etc.

Educational Background

  • Bachelor's degree, preferably major in a technical course (Engineering, Architectural, Interior Design, Industrial Design, etc.)

Required Certification

  • Preferably with certification on safety and health.

Work Experience

  • 3-4 years Facilities, property or administrative function with exposure to a call center or BPO environment

Technical Skills

  • Preferably with advanced knowledge on building and facilities administration.
  • General / basic knowledge from Information Technology/ Call Center Operations and Organization.
  • Proficiency with MS Office applications (i.e. MS Word, Excel).

Additional Job Description

Overall management of Facilities' Reports and Compliance Management of Facilities Shared Services (Facilities admin and logistics)

Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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