Basic Information

Ref Number

Req_00080988

Primary Location

Merliot

Additional Locations

Cascadas

Country

El Salvador

Job Type

Support Positions

Work Style

On Site

Description and Requirements

***Applicants should be available and willing to work on-site and/or from home depending on business needs.***



About the role

IT Operations Engineer is responsible to provide first-line support to internal and external clients, administration staff and IT Support Analysts in assisting them with additional hardware and software and hardware requirements and making sure that the systems are working properly according to company standards. He is responsible for providing technical support to both operations and staff, always looking for continuous improvement in the processes established, also is responsible for ensuring the availability of computing resources to the organization.


Responsibilities:

  • Provide technical support to the various technological platforms of the company (hardware, software) and implementing security policies, ensuring connectivity systems, coordinate and monitor the implementation of best practices and support projects, support the area of technology in the development and operation of accounts, among others

  • Provide Remote Support

  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.

  • To take ownership of user problems and be proactive when dealing with user issues.

  • Respond to inquiries from internal clients and help them resolve any hardware or software problems.

  • Support users in the use of computer equipment by providing necessary training and advice.

  • To perform changes on distro lists and organizational units within G-suite

  • To perform VLAN Changes

 

Skills & Requirements:

  • Schedule flexibility (Be able to participate in our 24X7 rotation schedule (nights, weekends, and holidays). 

  • Teamwork

  • Problem-Solving

  • Collaborating

  • Remote support

  • Client service-oriented

  • Strong interpersonal and customer service skills

  • Strong verbal and written communication skills. 

  • Faster adaptation to technology changes 

 

Knowledge:

  • Proficiency with MS Excel, PowerPoint, and Google Applications.

  • English - B1:

• Oral and written comprehension 

• Appropriate use of language

  • Technology certifications (A + , Network + , Server + , MCP , CCNA, ITIL,etc. ) - Desirable

  • Knowledge of Virtualization technologies under windows and Linux - Required

  • Intermediate knowledge on software deployment 

  • Intermediate  Network Knowledge (VLAN Changes, Port configuration)

  • Intermediate Active Directory knowledge is required.

  • Remote Support previous experience and knowledge

  • Bomgar management - desirable

  • Intermediate Avaya Console Management knowledge is required.

  • Distrolist groups and Organizational units knowledge is required

  • Microsoft Office Suite - required. 

  • Strong IT troubleshooting -  Required (Hardware/Software and Networking)  

 

Studies & Experience:

  • A third-year level Systems Engineering, Computer Science or related careers.

  • Experience PC skills (installation, configuration, troubleshooting, and maintenance) - Required

  • Preferably with 6 months experience in similar positions.

  • G-suite Certification - desirable

  • PDQ certification - desirable

  • Desktop Central certification - desirable

 



If you have questions or comments about this open position write to:
tica_stepup_recruitment@telusinternational.com

 

 

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

 

Additional Job Description

About the role

IT Operations Engineer is responsible to provide first-line support to internal and external clients, administration staff and IT Support Analysts in assisting them with additional hardware and software and hardware requirements and making sure that the systems are working properly according to company standards. He is responsible for providing technical support to both operations and staff, always looking for continuous improvement in the processes established, also is responsible for ensuring the availability of computing resources to the organization.