Basic Information

Ref Number

Req_00035114

Last day to apply

١٥-ديسمبر-٢٠٢٢

Primary Location

TELUS Tower

Country

Bulgaria

Description and Requirements

* Please note that we are looking only for candidates who are based in Bulgaria and have a work permit


Do you have a passion for online social media, and want to be part of a fast-growing international team responsible for assuring a positive experience for millions of users every day and resolving unique online community challenges? If yes – we have an ideal job for you!
 
For our location in Sofia, we are looking for a Social Media Content Review Analyst with Kazakh, Russian and English, offering long-term stability in a permanent placement role.


Responsibilities: 

  • Assist our community and help resolve inquiries
  • Respond to user inquiries with speed, empathy, and accuracy
  • Use market-specific knowledge, signals, and insights to improve the support of our users
  • Become and remain well informed about client’s products and community standards
  • Make well-balanced decisions to be an advocate for our community
  • Display a commitment to doing what’s right for our community and support the client’s mission
  • Investigate and resolve issues that are reported on clients' sites such as requests for account support and reports of potentially abusive content
  • Analyze and use relevant data to develop ways to improve the overall user experience
  • Enforce Client’s Terms of Use by carefully monitoring reports of abuse 
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside our company policy to the global team

Requirements:

  • Fluent reading and writing skills in Kazakh and Russian
  • Very good level in English
  • Awareness of political and social situation in Kazakhstan
  • Knowledge of modern culture, interest in current events, pop culture, and history of Kazakhstan
  • Reason and Analytical Capabilities
  • Open for flexible working time

In Return, We will give you:

  • Fully paid training 
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses
We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!


Does it sound like the perfect job for you? Apply now!

About us: TELUS International Bulgaria is a publicly-traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.





#LI-DNI


Language Reference
Kazakh