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Learning Services Specialist

Position Summary The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this,...

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Personalized Internet Assessor – India (English Language)

In this role you will be reviewing online search results in order to improve their content and quality. You will be required to provide feedback and analysis on content found in search engine results and provide ratings on their relevance to the search terms used. Another aspect of this role will...

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Brand Marketing and Culture Team Leader

Position Summary The Communications Senior Team Leader supports the Communications Manager in developing and implementing internal and external communication strategies in support of specific communication solutions needs, and to ensure that unified, consistent, and positive messages define and...

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Team Member - Technical Support (BPO, Voice operation)

Provides top quality customer service / technical support to all customers of the account/program.Attends to customer queries, concerns, and issues regarding services and/or sales orders and submitsaccurate data/reports on customer queries/sales orders. Takes advantage of every customer...

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Software Engineer

TELUS International is looking for a Software Engineer to join the AI team in Mumbai, India.

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Technical Specialist

TELUS International is looking for Technical Specialists to join our AI team in Mumbai!

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Scheduler analyst- Workforce management

The Scheduling Analyst is responsible of provide Agents with a working schedule for the business week, incorporating all client requirements (retraining, coaching and feedback) as well as forecasting and scheduling assumptions, also analyzes volume arrival and other pertinent patterns by...

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Real Time Analyst- Workforce management

The Real Time Analyst is responsible for constantly monitoring the required vs actual Headcount, as well as the use of auxiliaries. Creates and updates specific reports related to productivity and metrics from the assigned account.

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Team Member - Customer Service ( BPO, Voice Operations)

Provides top-quality customer service to all customers of the account/program. Attends to customer queries, concerns, and issues regarding services and/or sales orders and submits accurate data/reports on customer queries/sales orders. Takes advantage of every customer interaction as an...