Basic Information

Ref Number


Primary Location

Home Office - Canada



Job Type

Digital Solutions

Work Style

Hybrid, On Site

Description and Requirements

Job type: Contract

Here’s the impact you’ll make and what we’ll accomplish together 

We are seeking skilled PeopleSoft HCM Technical/Functional Consultants with extensive experience in configuring and customizing Payroll, HR, and Time and Labour modules. The ideal candidates will also have hands-on experience with PeopleSoft Upgrade Manager (PUM) and PeopleTools upgrades. This role requires candidates to be based in Canada.


  • Configure and customize PeopleSoft HCM modules, specifically Payroll, HR, and Time and Labour.

  • Perform PeopleSoft application upgrades using PeopleSoft Upgrade Manager (PUM) with Image updates.

  • Conduct PeopleTools upgrades and ensure the system's performance and reliability. Collaborate with business stakeholders to gather and analyze requirements, providing functional and technical solutions.

  • Develop and maintain technical and functional documentation. Troubleshoot and resolve issues related to PeopleSoft HCM modules. Provide end-user support and training as needed.

  • Ensure compliance with organizational policies and industry standards. Work collaboratively with cross-functional teams to deliver high-quality solutions on time.

Qualifications and Skills

  • Minimum of 5 years of experience in PeopleSoft HCM, focusing on Payroll, HR, and Time and Labour modules.

  • Proficiency in PeopleSoft Upgrade Manager (PUM) and PeopleTools upgrades.

  • Strong technical skills in PeopleSoft development tools, including Application Designer, PeopleCode, Application Engine, SQR, and SQL.

  • Demonstrated experience in configuring and customizing PeopleSoft HCM modules.

  • Excellent problem-solving skills and the ability to troubleshoot complex issues.

  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.

  • Must be based in Canada and legally authorized to work in the country.


  • Bachelor's degree in Information Technology, Computer Science, or a related field. 

Join our TELUS International Family

Everyone belongs to TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need.  From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself. #Happytocodehere

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Additional Job Description

The ideal candidates will also have hands-on experience with PeopleSoft Upgrade Manager (PUM) and PeopleTools upgrades. This role requires candidates to be based in Canada.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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