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BPE Manager (Ortigas)

Basic Information

Ref Number

Req_00091239

Last day to apply

04-Feb-2023

Primary Location

Ortigas Center

Country

Philippines

Job Type

Business Process Outsourcing

Work Style

Hybrid

Description and Requirements

Key Responsibilities: 

Lead and develop a team of LEAN Six Sigma professionals to achieve performance goal in project implementation and benefits. Be the site leader for LEAN Six Sigma strategy and framework deployment. Lead and implement global LSS strategies Support the PH Site Head for Process Excellence in consulting and company wide projects. 

Required Technical Skills (Non Negotiable): 
  • Lean Six Sigma Black Belt Certified. 
  • Mastery of Project Management (Preferably with Certification but not a requirement). 
  • Leadership and mentoring of other successful projects. 
  • Advanced Management of Call Center Industry. 
  • Advanced MS Excel, Powerpoint, Word and GSuites. 
  • Advanced Analytical and Quantitative skills. 
  • At least 3 years of experience as a Manager handling a team of Process Engineers. 
  • Experience in development and deployment of LSS framework and programs in a multinational company. 
  • Excellent English Communication Skills. 
  • Willing to work on a Night Schedule, Off site or Out of the Country. 

Required Non Technical Skills: 
  • Vast experience in stakeholder management at site leadership level. 
  • Leadership and business ownership. 
  • Passion for process improvement, high performance and creativity to solve challenges. 
  • Advanced change management skills, ability to initiate change and lead others through change 
  • People management 
  • Excellent English Communication Skills.

Additional Job Description

Key Responsibilities: 

Lead and develop a team of LEAN Six Sigma professionals to achieve performance goal in project implementation and benefits. Be the site leader for LEAN Six Sigma strategy and framework deployment. Lead and implement global LSS strategies Support the PH Site Head for Process Excellence in consulting and company wide projects. 

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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