Basic Information

Ref Number


Last day to apply


Primary Location

Pradera West



Job Type

Support Positions

Work Style

On Site

Description and Requirements

Main Responsibilities:

  • Developing, creating, implementing and maintaining a set of security standards, controls, workflows, and protocols, covering physical, logical and technology for the assigned client.

  • Performing the assigned tasks with high quality and on time, creating reports, escalating detected issues, investigating and resolving incidents, following up on improvement items.

  • Responsible and accountable for the assigned security tools and systems, including creation and maintenance of documentation, configurations and standards.

  • Facilitating internal and external audits, providing evidence, following up on improvement items, serving as a liaison between internal and external teams.

  • Providing guidance and leadership for delegated tasks, accountable for the outcome.

  • Promoting the security controls, establishing processes to ensure compliance, including internal and external reporting.

  • Providing training for other teams and stakeholders, creating and implementing solutions, monitoring for changes to the requirements, timely introducing them and escalating any potential issues before becoming problems.

  • Perform other duties in his field of expertise as requested by management


  • Schedule flexibility  

  • Able to work from the site - Required


  • Any project management and/or security certifications like PMP, Security+, CISSP, CISA, CISM is a plus.

  • Hands-on experience and understanding of Project Management lifecycle and principles.

  • Understanding of the security governance frameworks and requirements, including risk management, compliance, audit, and incident management and response.

  • Understanding of concepts like cloud applications, directory services, mobile device management, authentication, asset management, hardening, vulnerability scanning.

  • Understanding of network technologies and protocols, including security concepts and devices like firewalls, intrusion detection and prevention systems (IDS/IPS), cloud computing.

  • Understanding of Physical Security controls (Access Control, Badging, Cameras)

  • Understanding of ESG concepts preferably experience handling Environmental, Social and Governance items. 

  • Attention to details

  • Excellent written and verbal communication skills

  • Minimal supervision required

  • Multi-cultural and multi-country experience desired

  • Excellent problem-solving and conflict resolution skills

  • Creativity and Innovation


  • English -  High B2 or higher:

    • Oral and written comprehension.

    • Appropriate use of language.

  • Knowledge of macOS, iOS and Apple ecosystem is considered a strong advantage.

  • Excellent knowledge of modern operating systems, in particular macOS and Windows 10.

Studies & Experience:

  • Three or four-years degree in computer science or related field of study, or equivalent professional experience.

  • Five plus years of professional experience with a proven track of increases in scope, responsibilities, and successful conclusions of the assigned projects.

  • Experience handling local health, safety & security regulations.

  • Experience in regulated, multinational IT or services company is a plus.

Additional Job Description

The client governance Specialist is an experienced security professional supporting the complex framework of client security controls. Is responsible for providing guidance to operational and IT teams, ensuring compliance by performing regular logical and physical checks, leading and participating in audits and monitoring the consistent performance, reporting externally and internally.  As a senior role, it requires analysis of the evolving requirements, creating plans on how to address them, implementing remediation activities and ensuring collaboration from internal stakeholders, acting as an expert and promoting the frameworks, identifying opportunities for improvements and gaining efficiencies.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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