Basic Information

Ref number

Req_00078520

Last day to apply

12-Jun-2022

Primary Location

NSEZ

Description and Requirements

  • A team member who takes ownership of every client interaction and is accountable for effective outcomes beyond that interaction.

  • A professional that demonstrates empathy by listening to understand the client's unique emotions and situations, in order to communicate in a clear, honest and genuine way.

  • A team member who collaborates to get things done by leveraging their own and reaching other & unique talents.

  • A team member who eagerly adapts to meet the changing needs of our clients.

  • A team member who proactively seeks to make things better.

  • Configure cloud-hosted contact center software.

  • Set up Queues.

  • Add Agents.

  • Build Prompts.

  • Design Call flows with conditional logic.

  • Build IVR flows that could integrate with API’s.

  • Implement rest APIs.

  • Write agent scripting.

  • Build reports, score cards for end users.

Required Skills:

  • 2-4 years contact center experience.

  • Experience configuring cloud contact center software like Genesys, or Bright Pattern, Talk Desk, RingCentral or other complex cloud systems.

  • Some Javascript and or other programming experience is a plus.

  • Good verbal and written communicator.

  • Assertive and driven to excel.

  • Need good attention to detail with a high degree of accuracy, quality and drive to complete given tasks.

Additional Job Description

  • Must possess good verbal written communication skills.

  • Ability to work in a team and handle pressure and demands.