Basic Information

Ref Number


Primary Location



United States of America

Job Type

Digital Solutions

Description and Requirements

TELUS International is looking for a Software Quality Assurance Analyst  who will be responsible for developing and executing formal test plans to ensure the delivery of quality software applications.



  •  8 + years of professional In-depth experience in Software Quality Assurance & Testing.

  • Should have experience with POS and Supply chain application experience.

  • At least 5-7 years of Mobile, Telecom and/or Provisioning experience.

  •  3 years of lead experience with Excellent written, verbal and organizational skills.

  •  Ability to research, solve problems, and work both independently and in a team environment.

  •  Must have excellent time management skills.

  • Excellent understanding of SDLC, STLC, ALM and various software testing models and methodologies.



  • Identify dependency.

  •  Design, Develop and Deploy Test Cases.

  •  Smoke Tests the environment.

  • Run Functional Test Cases for new functionality/ enhancements.

  • Run Regression Test suite to support existing functionality.

  • Regular follow ups with the Development team on defect status.

  • Attend a Defect Triage call.

  •  Daily meeting with the development team on changes introduced and testing re-planning.

  • Publish Test Reports.

  • Perform manual tests in support of software test requirements.

  • Manages and supports the execution of varying types of complex test cases: i.e., service level, component, functional, regression, mobile, and end-to-end, etc. analysis.

  • Document defects and collaborate with the development team on managing test results and feedback to developers.

  • Provides detailed status reporting, metrics and execution dashboards.

  •  Works well with customers and vendors, knows when and how hard to push to maintain a stable and reliable environment.

  • Performs technical troubleshooting / diagnostic analysis of system defects and conducts impact assessment.


  • Medical / Dental / Vision Insurance 
  • Prescription Drug Benefits 
  • Critical Illness Insurance 
  • Life Insurance 
  • Disability / Long-Term Disability / Accident insurance 
  • MotivateMe Wellness Rewards by Cigna 
  • Flexible Spending Accounts 
  • Hospital Indemnity Insurance 
  • Allstate Identity Protection Insurance 
  • MetLaw Legal Services 
  • Nationwide Pet Insurance 
  • 401 (K) with Employer matching contribution equal to 100% of elective deferrals that do not exceed 5% of compensation. 
  • TELUS International Employee Share Purchase Plan 
  • Performance Bonus 
  • 4 weeks Paid Time Off 
  • Employee Referral Bonus
  • Step-up program
  • MyGrowth Platform - Internal Learning & Development libraries access

Equal Opportunity Employer:


At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

As an active member of the TELUS International, you will be in the heart of a major transformation program supporting it as a Software Quality Assurance Analyst.

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