For our teams we are looking for support as Director "Work-From-Home" (WFH) and Operations Supports (m/f/d)

What you will be doing:

• Evaluate current process capabilities, optimization potential and outcome
• Close collaboration with support functions to establish effective end-to-end processes
• Design and implement continuously Work-From-Home processes including optimizing interface processes
• Train and coach the organization on Work-From-Home specific aspects
• Assistance in daily operational tasks of the VP
• Be a sparring partner on tactical and strategic decision making processes
• Support on administrative tasks and be the representative in corporate calls on local and global level
• Evaluate, manage and drive local & global initiatives to implementation

We offer:

• Collaboration with local and global decision makers in an inspiring and exciting work environment, in an industry-leading company
• A challenging, versatile job that provides you with good career development prospects, with room to develop your strengths and implement your own ideas
• An inspiring working atmosphere in a dynamic and committed team with a first-name workplace culture, flat hierarchies, short decision-making paths and a sustainable corporate culture
• Full-time position with attractive salary (fixed salary + bonus)
• Flexible working with home office, for a good work-life balance
• Discounts for partnerships with fitness centers, restaurants and beauty and care salons
• Modern working environment, including generous leisure areas

We are looking for:

• At least 7 years of managerial experience in an international operational BPO environment, incl. knowledge of efficient performance and leadership management approaches
• Mandatory previous experience in Work From Home models, ideally set-up and managed efficient WFH-Operations
• Hands-on mentality, and a “be the leader you wish you had” proactive mindset
• Business proficiency in German (C1+) and English (C1+)
• Good MS Office skills (Word, Excel, Power Point)
• Lean Six Sigma certification would be an asset
• High level of service and customer orientation
• Independent, goal-oriented and structured way of working
• Confident, authentic and empathetic appearance
• Willingness to travel, flexibility and ability to work under pressure

Join our team and apply now!

***We have digitized our recruiting process and currently offer virtual interviews to all applicants.***

Our recruiting team, Gizem Kurt, Katja Lubitz, Charleen Kreft, Donata Guzauskaite, Rukiatu Mansaray and Chantal Retzlaff is happy to answer your questions at +49 201 2587-0006 and is looking forward to receiving your application.

About us: Since our founding in 1998, excellent customer service has been our passion - in 2020, we took the next step and are now part of TELUS International. Since then, nearly 62,000 team members internationally provide the highest level of customer service in over 50 languages - for globally operating and respected partners.