Basic Information

Ref number


Primary Location


Description and Requirements

TELUS International is seeking an Engineering Manager to join our AI team!

As an Engineering Manager, you will build and maintain teams of Software and QA Engineers working on our AI platform. You should be someone who believes in the importance of supporting and guiding your team to eliminate obstacles and unlock potential.

Why is this role exciting?

  • You will take part in advancing the state of humanity by enabling better AI.

  • You will work in an international environment with wide cultural diversity.

  • You will play a central role in growing the team.

  • You will have ample opportunity to contribute to strategy and bring about positive change.


  • Support your team of 10 developers and QA across multiple teams

  • Work closely with product managers, designers, and product leadership to ensure alignment and transparency across teams around goals, approaches, and growth

  • Timely hiring and recruiting, and building an effective team

  • Conducting performance reviews, coaching, and development

  • Establish and monitor both individual and team goals as well as organizational objectives

  • Facilitate meetings between engineering units and stakeholders

  • Work closely with HR to maintain contract management

  • Establish and manage project plans, timelines, schedules, team structure, resourcing, and communication both within and between teams

  • Ensure standards compliance, high quality, and timely releases of features/products to market

  • Encourage an inclusive and open environment that makes space for diverse viewpoints and working styles

  • Research and advocate for the adoption of best-in-class tools and technologies

Minimum Qualifications

  • Self-motivated, self-managing, with excellent organizational skill and an eye for quality

  • 3+ years of experience as a tech lead, product manager, or project manager in the development and operations of web services and/or web-based applications

  • 2+ years programming experience

  • Practical experience with Agile/Scrum methodologies

  • Strong project management skills

  • Able to communicate and discuss complex topics with technical and non-technical audiences

  • Experience coaching team members and guiding their growth along career paths

  • Experience in recruitment, talent management, and evaluation of employees from diverse cultural backgrounds

  • Fluent English

Nice to Have

  • BS or MS degree in Engineering, Computer Science, or related field preferred

  • Current fluency in at least one frontend and one backend framework (Python and React preferred)

  • Experience with microservices architecture

  • Experience maintaining live applications at scale in a production environment

  • Experience as a people manager with a servant leadership mindset

Required Language(s)