Basic Information

Ref Number

Req_00047506

Last day to apply

08-Apr-2021

Primary Location

Pradera West

Country

Guatemala

Description and Requirements


GLSS, LMS Administrator - Pradera West

Last day to apply: April 8th

The Learning Management Systems administrator is responsible for supporting all learning platforms from the client.; this includes provisioning new users, and management of the overall workflow supporting the creation and maintenance of courses.

 

Main Responsibilities:  

  • Create and maintain course items, curricula, programs, and scheduled offerings (virtual or face to face) 

  • Create knowledge assessments, set up scoring and assign to target audience

  • Upload course content and other supporting learning resources, such as job aids

  • Maintain course version control, updating and archiving as necessary

  • Manage course releases serving as SME when interacting and troubleshooting with the course owner  and other technical staff 

  • Troubleshoot course and platform issues

  • Offer prompt user support for various issues such as password resets or course loading issues 

  • Collect, organize and report on training metrics

  • Pull reports on stand-alone items, curriculums, programs or any other training on the LMS either by request or for monthly reviews

  • Schedule reports being sent to various departments

  • Offer training to appointed personnel to handle their department reports

  • Conduct system monitoring to ensure employee and training data is accurate

  • Actively attend LMS latest features releases via webinars

  • Create and maintain job aids, templates, and reference materials to support the LMS platforms 

  • In charge of notifying the vendor any technical issues/downtime

  • Cascade down accordingly system updates/maintenance/ downtime to the organization

  • Partner with IT to configure integrations

  • Attend weekly calls with the LMS vendor to discuss important topics such as maintenance windows, ticket updates, etc.

 

Requirements:

Skills:

  • Strong attention to detail and organizational skills

  • Troubleshooting and coordination skills

  • Strong customer service orientation.

  • Customer service and problem-solving skills

 

Knowledge:

  • G- Suite Knowledge

  • English - B2 - C1

    • Oral and written comprehension.

    • Appropriate use of language.

  • Knowledge of SCORM/AICC packages

  • Instructional design knowledge is plus

 

Studies & Experience:  

  • 3 years of University studies, (Business Administration or similar) - Required

  • Adult learning theory

  • Working with CMS (Content Management System) experience - Required

  • Development-oriented experience (e-learning, web, graphics, etc.)

  •  

TELUS International Guatemala is a company that offers equal opportunities for everyone. We seek an inclusive work environment, where all qualified applicants will receive consideration for employment without discrimination based on any element of diversity. 


Additional Job Description

The Learning Management Systems administrator is responsible for supporting all learning platforms from the client.; this includes provisioning new users and management of the overall workflow supporting the creation and maintenance of courses.

Skills

Req_00080665

Required Language(s)
English
English
English