Basic Information

Ref number

Req_00067803

Primary Location

Home Office - United States

Description and Requirements


Position Summary

As a Project Manager on our TELUS AI team, you will be responsible for the day-to-day management of one or more complex AI programs. The role requires class-leading customer engagement involving strong written and verbal communication skills, ability to empathize with and respond to customers' needs, problem-solving skills and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional teams will be key to maintain and improve customer satisfaction, revenue and profitability.
 
Primary Responsibilities
  • Recognize customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality and management teams.
  • Own and maintain project financials, including revenue recognition, revenue forecasting and customer billing.
  • Collaborate with internal teams to initiate and implement procedural changes and customized workflows.
  • Review customer satisfaction regularly.
  • While working with our local and off-shore teams, plan and monitor projects to meet deadlines, quality and budget requirements. Focus on continuous improvements and cost saving measures.
  • Optimization through automation – provide innovative solutions to improve processes.
Requirements
  • Bachelor’s Degree in Information Technology, Data Science, or related field; or an equivalent combination of education and 2+ years’ experience.
  • 2 – 3 years of experience as a Project Manager; Machine Learning or similar environment/domain preferred.
  • Available in the US time zone, preferably East Coast or central time zones.
  • Experience in crowd or data collection projects involving text, speech, image or video, is an advantage.
  • Experience working in AI/ML programs or teams required
  • Experience in managing global projects with an extended complexity.
  • Technical proficiency (including spreadsheets, Google Workspace).
  • Fluency in English is a must.
  • Experience in project financial management and budgeting.
  • Experience in managing small teams.
  • Problem solving skills.
  • Innovative approach.
  • Ability to optimize tasks and processes.
  • Proactivity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Additional Job Description

TELUS International is looking for a Project Manager to join our AI team!