Basic Information

Ref number

Req_00067765

Last day to apply

25-Jul-2022

Primary Location

TELUS Tower

Additional Locations

Infinity Tower

Description and Requirements

Are you ready to take the next step in your career and to achieve your next challenge?


If your answer is YES – join the biggest employer in the CX (Customer Experience) industry in Bulgaria - get the job you will enjoy!


TELUS International Bulgaria is looking for a passionate and result-driven Reporting Analyst!


Specific Responsibilities May Include:

  • Compile and review data from a variety of sources and interpret and analyze data and trends across a variety of contact center metrics
  • Assemble and prepare data, create representative charts and graphs using Google Sheets, Excel, Word, PowerPoint, Data Studio and maintain statistical reports used in management decision-making
  • Prepare monthly, quarterly and yearly reports & business reviews to include various breakouts of metrics by channel, drivers, teams, etc.
  • Assemble and assess statistical information from system databases and other sources. Independently plan, prepare and maintain business unit reports critical to organizational success/profitability and meeting client expectations
  • Partner with the management team to understand business trends and assess business strategies by providing fact-based information. Investigate, analyze and assess trends and campaign/brand activity.  Monitor, evaluate, and assess unit productivity on a daily basis; Through observation of campaign/company practices, determine what both individuals and departments can do to be more effective
  • Communicate to the management on a daily basis to review accuracy and resolve related problems
  • Handle various ad hoc requests within tight deadlines

Required Experience, Skills & Competencies:

  • 1+ years in a role with significant reporting and analysis experience
  • Expert knowledge in Microsoft Excel with the ability to create charts, graphs, pivot tables, and complex formulas
  • Excellent written and verbal skills in English
  • Proficiency with Google Docs applications and the ability to learn to navigate new tools and dashboards
  • Demonstrated analytical and problem-solving experience
  • Demonstrated strong organizational, time management, prioritization, and coordination skills
  • Ability to self-initiate follow-up, work independently and adhere to deadlines
  • Ability to build strong stakeholder relationships and foster ownership, innovation, and collaboration within a team

Preferred Experience, Skills & Competencies:

  • 1+ year in a role within a call center environment
  • Previous experience with Google Sheets
  • Experience with databases (SQL, Access)
  • Associate Degree or some college

Our Offer:

  • Stable job and career development opportunities
  • Attractive salary
  • Full paid training
  • Additional health insurance & Transportation allowance
  • Special Discounts and Offers (e.g. Food vouchers, Multisport cards, etc.)
  • Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
  • Positive international working environment (Relax zones, PlayStation and billiard corners)
  • Continuous assistance and learning
  • Employee referral bonuses & Recognition programs

We care about the well–being of our employees, invest in their future growth, encourage fun and team-building projects!

Does it sound like the perfect job for you? Apply now!

About us: TELUS International Bulgaria is a publicly-traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.


Required Language(s)
English