Basic Information

Ref Number


Primary Location

Home Office - Canada



Job Type

Digital Solutions

Work Style


Description and Requirements

Are you a Splunk expert? Are you passionate about Observability and Automation that will drive our future business at TELUS? Then, this is the role for you!

Join our team and what we'll accomplish together. The successful candidate will join the API Marketplace team to administrate, support, and migrate the Splunk system. In this position, you will work closely with different Telus developer and operation teams to fulfill their requests.

What you will do
  • Implement and maintain Splunk infrastructures and configurations
  • Monitor all system, applications, hosts, data ingestion, forwarder status, system health, license consumption
  • All forwarder interactions with systems
  • Manage and create applications for all of the above
  • Collect and assess system metrics
  • Customer interaction to determine requirements and success factors for requests
  • Provides guidance and training to customers
  • Create and maintain manageable processes and documentation for all aspects of administration and development
  • Develop customized dashboards, search jobs, alerts, and data models
  • Complete Splunk system installation, upgrade, and migration.
  • Implementation/support of Enterprise Splunk experience is a must
  • Deep understanding of Splunk architecture, including understanding of the components performance tuning
  • Experience with monitoring solutions and methodologies, including server and network performance, hardware, and web synthetics
  • Extensive knowledge of application or infrastructure systems architecture, usually having experience with multiple system technologies
  • Exposure to database systems such as SQL Server, Oracle, and networking infrastructure such as firewall, load balancers, DNS, active directory
  • Outstanding verbal and written communication
  • Splunk Administrator certification required
  • Experience with advanced queries and data models
  • Experience developing enterprise strategic implementation of Splunk deployments highly preferred
  • Certified Splunk Architect or Engineer highly preferred
  • Experience with cloud technologies like GCP with the monitor solutions it provided would be an asset

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Additional Job Description

We're seeking a Splunk expert to join our dynamic API Marketplace team! In this role, you'll play a pivotal role in administering, supporting, and migrating our Splunk system. You'll collaborate closely with various Telus developer and operation teams to ensure their Splunk-related needs are met.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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