Basic Information

Ref Number


Last day to apply


Primary Location


Additional Locations

Infinity Tower



Description and Requirements

TELUS International Bulgaria and the HR team are glad to announce a new opportunity - HR Business Partner! 


  • Provides advice on employee engagement, retention, performance management, disciplinary issues, recognition, and other HR-related topics;
  • Conducts retention meetings with the team members;
  • Coordinates, organizes, and conducts onboarding meetings for company team members
  • Coordinates, organizes, conducts, and reports the gathered feedback from the exit and stay interviews processes;
  • Organizes, coordinates, communicates, and promotes company benefits and motivational activities;
  • Plans and organizes motivational activities for the company team members;
  • Participates in the performance review process;
  • Supports team members in HR-related questions including development, company events, benefits, learning opportunities, etc.;
  • Administrates Workday processes in the role of HR Business Partner
  • Participates in the relocation and integration process of foreign team members;
  • Provides support to the company's disciplinary process;


  • Experience in HR or a similar field;
  • Previous experience in Workday will be considered as advantage;
  • Higher education in the field of Human Resources will be considered an advantage;
  • Professional experience in motivating, retaining, and engaging employees;
  • Excellent level of English - at least B2 level according to the accepted European standards;
  • Very well-developed skills in time management, communication, and teamwork;
  • Very well-developed organizational skills, attention to detail, and ability to work under pressure;
  • Excellent computer skills - experience with MS Office.

We Offer:

  • Fully paid training
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses.

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!

If it sounds like the perfect job for you, apply now!

About us:
 TELUS International Bulgaria is a publicly-traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.


Additional Job Description

Are you ready to take the next step in your career and achieve your next challenge?
TELUS International Bulgaria is looking for you!

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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