Philippines
Positions
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Service Desk Analyst
Provide first level IT support to internal TELUS employees and handle the resulting incidents or service requests using the incident management and request fulfillment processes. Problems include password resets, computer hardware and software errors, usage queries, network connectivity issues,...
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Operations Team Leader - Market! Market!
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and...
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Operations Team Leader - Sales Program [Market Market]
Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained, or exceeded.
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Sr. Sourcing Analyst (Makati)
To execute various operational activities in their functional area (Sourcing/Recruitment/PMT etc.) to ensure the achievement of hiring targets for the different accounts and departments, as well as to provide assistance to HR Officers on special projects. Sr. Associates are also entrusted to help...
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IT Auditor and Compliance Analyst
The individual is responsible for managing and coordinating Assurance Audits such as SOC2, CSAE 3416, Section 5025, PCI-DSS, Interac audits, as well as client compliance programs. Monitoring & Reporting of all remediation efforts that would . In addition, the Audit & Compliance specialist is...
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Enterprise Resource Planning Analyst II
The ERP Analyst II is a subject matter expert in one or two ERP products ensuring data integrity, configuring and testing software changes, report writing, and analyzing for process improvement opportunities
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Communications Analyst (Online Reputation Specialist)
The Online Reputation Specialist (ORS) is responsible for monitoring and recording conversations about the AI Community brand on various online channels using different social listening tools.
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Quality Analyst - Vertis North
The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and rootcause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customerexperience to maintain...
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Recruitment Analyst II - Araneta
Position SummaryTo execute various operational activities in their functional area (Sourcing/Recruitment/PMT etc.). Toensure the achievement of sourcing / hiring requirements / targets for the different accounts anddepartments.