Basic Information

Ref Number


Primary Location

Home Office - United States


United States of America

Job Type

Support Positions

Description and Requirements

Position Summary

The Project Manager will oversee the day-to-day management of onsite AI engagements in the San Jose, CA area.


The role requires class-leading customer engagement involving strong written and verbal communication skills, ability to empathize with and respond to customers' needs, problem-solving skills and the ability to function effectively in a fast-moving, rapidly changing environment.


Main responsibilities:

  • While working with our local and off-shore teams, plan and monitor projects to meet deadlines, quality and budget requirements. Focus on continuous improvements.

  • Represent and promote the TELUS International brand. 

  • Recognize customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with the onsite production team. 

  • Develop staff in both technical and professional skills through performance management and training

  • Manage direct reports on the project, including 1:1 meetings, mentoring/coaching, project issue resolution, performance appraisals, and career development

  • Responsible for preventing conflict where possible and resolving it when it does arise.

  • Collaborate with internal teams to initiate and implement procedural changes and customized workflows.

  • Empower teams and partners to achieve project milestones and goals.

  • Optimization through automation – provide innovative solutions to improve processes.

  • Coordination of small projects and subprojects independently or in cooperation with Project Managers.

  • Client communication (intercompany and external).



  • 3 – 5 years of project management/people management experience leading small teams.

  • Experience in assessing, coaching, and mentoring direct reports for career development 

  • Experience in team conflict management

  • Process creation, adaptability, thinking on one’s feet to solve new and complex problems efficiently and with excellent communication

  • Experience using Excel or Google Sheets to analyze data, including using basic formulas and creating pivot tables.

  • Project administrative and financial tasks.

  • Vendor coordination.

  • Experience in project financial and tracking cost incurred.

  • Excellent leadership and time-management skills.

  • Ability to optimize tasks and processes.

  • Fluency in English is a must.

  • Problem solving skills.

  • Innovative approach.

  • Proactivity.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Additional Job Description

TELUS International is looking for a Project Manager to join our AI Team in the San Jose, CA area for an on site data collection project!