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Description and Requirements

Position Overview:

15% of the world’s population will have some sort of a disability during their lifetime, according to the World Health Organization. Those include people with different disabilities, including vision impairments, motor impairments, cognitive and deaf and hard of hearing.

This is an opportunity to join a team that will focus on disability technical support for various technology products. As a disability support agent, you will work directly with customers to support, troubleshoot and collect valuable feedback on accessible products, features and functionalities.

Specific Responsibilities May Include:

  • Respond to customer needs quickly and with accuracy

  • Provide excellent customer support in every situation

  • Communicate clearly in a friendly manner

  • Work collaboratively with team members of different departments

  • Assess and assure quality of work

  • Enjoy and be energized in delighting customers

  • Work well within a team and as an individual

  • Identify issues and escalate to a point of contact in an organized and timely manner


Required Experience, Skills & Competencies:

  • 2 years in the customer support field or relevant experience

  • Previous experience working with or using assistive technology such as JAWS, Chromebox, and TalkBack (in any capacity)

  • Previous experience working in the accessibility support industry (in any capacity)

  • Exceptional communication and interpersonal skills (written and verbal)

  • Organizational, multitasking, and prioritization abilities; excellent attention to detail.

  • Ability to work independently and part of a large cross-functional team

  • Must be comfortable with a fast pace, ever-changing environment

  • High school diploma or equivalent

  • Ability to pass a US nationwide criminal background check


TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We embrace change and initiate opportunity 

  • We have a passion for growth 

  • We believe in spirited teamwork 

  • We have the courage to innovate

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.   

Additional Job Description

Provides disability technical support for various technology products.

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