Are you passionate about enhancing the world? Do you find Artificial Intelligence and Machine Learning an exciting industry to work in? Do have the natural ability to make customers happy? If so, TELUS International’s AI Data Solutions Business needs you to become our next Account Manager.

You will do this by:

• Being responsible for Customer Relationship Management and Account Development
• Focusing on maintaining customer satisfaction
• Driving business retention and growth through best in class customer engagement
• In a fast moving and rapidly changing environment you will also manage internal and customer-facing governance strategies; to include regular reviews of service levels and customer satisfaction with the goal of meeting and exceeding customer expectations, ownership of internal collaboration strategies to ensure resilient, connected and effective team operations.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

You are the kind of person who is: 

• Driven and Resourceful 
• Proactive and Client Focused 
• Innovative and Collaborative 
• Independent and Resourceful 
• Problem-Solver 

Qualifications:

• Bachelor’s Degree  with a minimum of 2 years working experience in Account Management, Operations, Customer Success or Sales position
• Experience selling $1M+ contracts in AI, Annotation or similar data training services, Autonomous Vehicles, or Computer Vision
• Experience working within the Global AI (Machine Learning), Workforce Solutions, Enterprise Software or Saas industries.

Additional Knowledge & Skills:

• The ability to understand complex technical requirements and suggest custom solutions.
• The ability to empathize with a customer, understand their pain points and recommend a solution
• Knowledge of Machine Learning fundamentals
• Knowledge of business and data analytics
• Excellent written, verbal and presentation skills
• Strong organizational skills
• Strong negotiation skills

Travel Required:

·         Up to 25% annual travel within the United States as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Location: United States – Remote Home Office

About TELUS International:

TELUS International (NYSE and TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation, and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high-growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at: telusinternational.com.

TELUS International Values: 

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: 

·         We passionately put our customers and communities first 

·         We embrace change and innovate courageously

·         We grow together through spirited teamwork 

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.