Basic Information

Ref Number

Req_00123258

Primary Location

Torre Pradera

Država

Guatemala

Work Style

On Site

Description and Requirements

Responsibilities: 

  • Review and categorize social media commercial ads based on specific guidelines

  • Make well-balanced decisions to be an effective advocate for community 

  • Identify inefficiencies in workflows and suggest solutions 

  • Follow escalation policies and procedures 

  • Follow company procedures and ensure availability to review ads, adopting all procedures and guidelines 

  • Work effectively as part of a team, developing effective and supportive relationships with colleagues and management 

  • Be positive and proactive and have a desire for applying continuous improvement processes 

  • Take on board feedback and adapt skills accordingly 

  • Follow and apply regulations regarding personal & performance data confidentiality and security 

  • Attend recurrent trainings published by the client/company on a regular basis  Other duties as assigned 

General Skills & Expectations 

  • Fluency in Brazilian Portuguese 
  • Very good communication skills in English 
  • Ability to speak and write clearly in Brazilian Portuguese and in English 
  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills 
  • Ability to use Windows Operating Systems, internet applications and usage of MS Office 
  • Solid team, and collaboration skills, work independently with limited supervision

Additional Job Description

We are actively looking for a Content Moderator to be part of our AI team!

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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