Basic Information

Ref Number

Req_00130460

Last day to apply

31-May-2024

Primary Location

AFI Building 3

Država

Romania

Job Type

Business Process Outsourcing

Work Style

Remote

Description and Requirements

We are seeking for awesome Customer Experience Ambassadors to provide exceptional in-App support to our user community. Working with a top-notch team, you’ll be at the forefront of creating amazing customer experiences for a technology organization innovating in the urban micro-mobility space.


What you need to have:


-fluency in Italian and English, with appropriate market language knowledge (C1 level)

-availability for a full-time position, in shifts covering 24/7 schedule

-availability to work from home

-strong writing and communication skills

-ability to troubleshoot and solve problems creatively and efficiently

-proven ability to be a positive contributor in a team environment

-able to flourish in an ambiguous, high growth tech environment where change is constant

-customer oriented: you have a passion for helping and empowering others

-technology enthusiast: you are comfortable working across platforms and devices


What you will do:


-support all user communities to resolve their inbound inquiries quickly and efficiently

-manage inbound email and in-app messages support through our CRM tool

-guide users’ interactions with the platform in accordance with community guidelines

-educate and build loyalty among new users

-ability to multitask and effective in time management

-analyze and improve complex workflows to operate more effectively

-detect and suggest areas for improvement in all areas of your role

-working collaboratively with peers globally to streamline processes

-review and analyze documents submitted by platform users

-ensure that documents meet client expectations for approval


We offer:


- Stable job - permanent labor contracts

- Above average fixed salary, performance bonuses

- Monthly meal tickets

- Night shift hours extra-payment

- Gym subscription reimbursement, after trial period

- International career - paid training and international career opportunities

- Multilingual exposure - improve your spoken and written language skills

- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!

- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

- Private medical subscription

- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more


Additional Job Description

Fasten your seatbelt and get ready to join our Italian speakers team!

Language Reference
English
Italian

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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