Basic Information

Ref Number


Primary Location

Torre Pradera



Description and Requirements

Join our team

With the convergence of innovative home and mobile networking technologies, including fibre and 5G, smart home solutions, mobile devices, automation, cloud computing, and over-the-top capabilities, our customers’ homes look very different in today’s digital world. Every day, TELUS’ engineering and development teams are envisioning what the future holds and building the technologies to simplify our customers’ lives, provide services at the touch of a button, and create immersive entertainment experiences.

As a DevOps of our Video and Digital Home team, you will be at the helm of supporting a plethora of home and TV/media platforms and features using Agile development processes. This team is a part of our Future Friendly Home Services DevOps team, which is responsible for the end-to-end technology

development and operations of TELUS’ Optik TV services, video and over-the-top services, broadband network capabilities, smart home solutions, and software-defined wide area network (SD-WAN) solutions.

This is an exciting time to be a part of our mission to drive better outcomes through state-of-the-art software platforms. The possibilities are endless and we’re looking for a software enthusiast and self-starter who is filled with ideas as well as a delivery-focused mindset to execute them!

Our success is based as much on your dedication and hard work as it is on the innovative television, internet, voice, data and wireless products and solutions we offer.

Here’s the impact you’ll make and what we’ll accomplish together

You will help define the architecture for our new Future Friendly Home initiatives, integrating newly developed software with components from leading vendors into a complex cloud-first pattern, in order to deliver to our customers the best possible experience.

Here is how:

●You will support a video platform/microservices deployed on OCP and GKE clusters and using Galera DB, Cassandra and Elastic Search

●You will troubleshoot the Platform microservices using Splunk, Dynatrace or other monitoring tools

●You will work cross-functionally to define SLIs, SLOs, SLAs and setup the proper monitoring and alerting to minimize downtime

● You will deploy new microservices into the platform to offer new features to our customers

● Operational processes and procedures are part of your DNA

●Work with cloud-native technologies, combining the modern technologies, practices, and products into a cohesive platform to enable world-leading software development.

● You will provide an indication of the effort needed to implement the necessary solutions based on your proactive operational observations.

● You will manage on-call schedules and escalation processes

You're the missing piece of the puzzle with these skills:

● Kubernetes Container platforms (GKE, EKS, OpenShift)

● Infrastructure-as-Code (Terraform)

● Galera, Cassandra, Elastic search, MySQL

● Load Balancers, Firewalls, Networking

● Linux

● ActiveMQ

● Continuous Integration/Delivery (GitHub Actions, GCP Cloud Build, Spinnaker, Jenkins)

Required Skills and abilities:

● You have 5+ experience as SRE / DevOps Support

● You have worked in environments where you were responsible for understanding and ensuring the reliable operation of deployments from end-to-end (front-end to database as well as data ingestion pipelines)

● Worked with monitoring tools and understand best practices for alerting

● A strong understanding and previous experience with cloud infrastructure such as GCP or other clouds etc

● Understanding of SSH, VPN, TCP/IP, DNS, HTTP(S), network routing and subnets

● Experience with Configuration Management and Infrastructure as Code - Terraform, Ansible

● Good Splunk, Dynatrace or similar tools used to monitor and troubleshoot.

● You have good operational knowledge on Kubernetes, MySQL (Galera or MariaDB clusters), Elastic Search and Cassandra

● High degree of curiosity and ownership


● Cloud architectures

● Front-end & Mobile application development

● Agile product management – SAFE, Scrum, Kanban, etc.

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

Additional Job Description

As an active member of TELUS International, you will be at the heart of a major TELUS transformation program supporting as a DevOps Engineer.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.