Basic Information

Ref Number


Primary Location



United States of America

Description and Requirements

The SQL Database Administrator  will be responsible for the design, implementation and maintenance of production databases in compliance with application specifications and company policies, standards and procedures. He will manage and maintain all production and non-production databases.He will also be responsible for the design, implementation and maintenance of the automation platform.



  • Actively and consistently supports all efforts to simplify and enhance the customer experience.

  • Administer automation platform and assist in code development via Ansible and Oracle Application Express tool set.

  • Support internal SSRS and Power Bi report development

  • Supports multiple services and multiple databases of medium complexity with multiple concurrent users, ensuring control, integrity and accessibility of data.

  • Designs and maintains access and security administration.

  • Designs, implements and maintains backup and recovery strategies on Database Management Systems.

  • Supports multiple services and multiple databases of medium complexity with multiple concurrent users, ensuring control, integrity and accessibility of data

  • Experience in Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools

  •  Knowledge of Always-On,  High Availability (HA) and Disaster Recovery (DR) options for MSSQL Server.

  • Troubleshoots alerts (alert log, Jobs, Disk Group, Tablespace etc.) and performance issues.

  • Performs capacity planning of SQL server environment and provides recommendations to management to sustain business growth.

  • Designs, implements, maintains  Disaster Recovery (DR) methodologies and  creates documentation.

  • Gathers business requirements and designs, implements multiple projects along with the production support.

  • Creates standard operational procedures and templates.

  • Acts as mentor for Database Administrators and Associate Database Administrators.

  • Performs research and provides plans to remediate complex business problems.

  • Assists the development teams to improve database design and procedures in PL/TSQL best practices etc.


  • 6 to 9 years of experience working with Oracle SQL and various database management systems in testing, implementation, maintenance and administration in a multiple platform environment.

  • Ability to read, write, speak and understand English

  • Strong knowledge of database architecture and its implementation

  • Strong automation background

  • Strong understanding of best practices in maintaining medium to large scale OracleSQL Server database systems

  • Strong programing experience

  • Strong Strong knowledge of PL/SQL the followingL programming language (TSQL, PowerShell, Ansible, .net)

  • Strong understanding of Change Management procedures

  • Strong knowledge of Instance, database and query tuning to improve the performance of the database/application

  • Strong understanding of SAN technologies related to SQL server disk layouts

  • Strong knowledge of Windows/Linux/Solaris operating systems and shell scripting

  • Strong Knowledge of SSRS and PowerBi

  • Ability to communicate orally and in writing in a clear and straightforward manner

  • Ability to communicate with all levels of management and company personnel

  • Ability to handle multiple projects and tasks

  • Ability to make decisions and solve problems while working under pressure

  • Ability to prioritize and organize effectively

  • Ability to show judgment and initiative and to accomplish job duties

  • Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)

  • Ability to work independently

  • Ability to work with others to resolve problems, handle requests or situations

  • Ability to effectively consult with department managers and leaders

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. 

Additional Job Description

As an active member of the TELUS International, you will be in the heart of a major transformation program supporting it as a SQL Database Administrator.