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Digital Solutions | Screen Reader Subject Matter Expert (SME)

Basic Information

Ref Number

Req_00049299

Last day to apply

21-May-2021

Primary Location

Austin

Država

United States of America

Description and Requirements

About the role:

The Screen Reader SME will support and empower users to hear and navigate within Google products. Your role within the organization will be of major impact for people that prefer audio content over text. The Screen Reader SME will not only support customers but also team members learning through peer to peer learning.


Required Experience: 

  • 3+ years being a native screen reader user for web and mobile applications (ChromeVox, JAWS, VoiceOver, TalkBack, NVDA, etc.)

  • 3+ year knowledge of web accessibility guidelines, and familiarity with Section 508 guidelines (Experience with Web Content Accessibility Guidelines (WCAG) 2.1 accessibility standards and guidelines)

  • 1+ years experience and general knowledge of Google products (Gmail/Doc/Sheets/Meet/Android Accessibility Suite feature, etc.) - Accessibility features

  • Able to support Tier 1 representatives with Screen Reader questions 

  • Role will support customers’ business, mainly escalations


Preferred Experience: 

  • Knowledge and experience with web technologies and/or web content management systems

  • Experience using assistive technology with Google products (a plus)

  • Basic understanding of HTML, CSS and other web technologies (a plus)

  • Able to train/coach Tier1 representatives to support customers’ business

  • Good understanding of how screen readers work (API/DOM)


Qualifications and Skills:

  • B.A. or B.S. in computer science, information technology, human computer interaction, or related field preferred

  • Excellent written communication skills for heavy documentation; verbal communication skills for training and development

  • A team member who collaborates to get things done by leveraging their own and reach other's unique talents

  • A team member who eagerly adapts to meet the changing needs of our clients

  • A team member who proactively seeks to make things better

Additional Job Description

About the role: The Screen Reader SME will support and empower users to hear and navigate within Google products. Your role within the organization will be of major impact for people that prefer audio content over text. The Screen Reader SME will not only support customers but also team members learning through peer to peer learning.

Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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