Basic Information

Ref Number

Req_00118165

Primary Location

Home Office - United States

Država

United States of America

Description and Requirements

Job Specifications

  • WORK LOCATION: Onsite location in Los Angeles, CA
  • WORK SCHEDULE: Mon-Sat, 6-8 hours per day (weekend availability required).
  • JOB STATUS: Full-time, Temporary
  • START DATE: November 2023
  • END DATE: December 31, 2023


Objective

As an Intake Coordinator, you will be responsible for interacting directly with participants upon their arrival onsite for a data collection project. This position will report directly to the Site Manager.

Responsibilities:

  • Welcome participants to the job location
  • Instruct and support customers/participants throughout their time at the job location
  • Track customers appointments
  • Ensure customers satisfaction
  • Foresee logistic challenges and solve them proactively
  • Report and escalate to management as needed
  • Track data in spreadsheets using Excel knowledge
  • Coordinate project activities with team members as needed
  • Cooperate and report regularly to Program Manager, Project Managers and other team members

Minimum Qualifications:

  • 1-2 years of work experience in customer service for the food, retail or hospitality industry
  • Familiarity with iOS and macOS
  • Exceptional customer service experience and skills
  • Able to commit to a weekly schedule for the duration of the project
  • Ability to interact professionally with project participants
  • Experience with progress tracking and reporting, comfortable with Excel or Sheets
  • Excellent verbal and written communication
  • Strong organizational skills, meticulous attention to detail


Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.

TELUS International will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with telusinternational.com or telusinternational.ai when emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS International's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusinternational.com.

Additional Job Description

As an Intake Coordinator, you will be responsible for interacting directly with participants upon their arrival onsite for a data collection project. This position will report directly to the Site Manager.

Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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