The Bilingual Mandarin Customer Service Representative's main objective is to provide top-of-the-line customer service in resolving issues fast and in an accurate manner. Roles and Responsibilities:

• Provide assistance to customers and solve their cases
• Analyze customer issues and provide solutions according to the account procedures and guidelines
• Provide customer care when necessary
• Keep updated knowledge of account’s policies and products
• Maintain adequate proficiency in products and platforms supported
• Read and ensure understanding of new or actualized policies, procedures, and products
• Communicate with the supervisor, team members, and other teams regarding problems, solutions, and trends
• Keep account information confidential, protect it from unauthorized use, ensure it remains in the Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited
• To perform any other tasks, duties, or services requested by his/her immediate superior

Qualifications:

• Candidate must possess at least a Vocational Diploma in any field
• Must be fluent in both written and verbal Mandarin and English language
• Preferably with experience supporting a Bilingual Queue (Mandarin and English)
• Must be willing to work on shifting schedule at TELUS Makati Site.