Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Support Positions

Work Style

On Site

Description and Requirements

Required Experience, Education, Skills & Competencies:

  • Candidate must possess at least a Bachelor's/College Degree in Accounting/Finance/Accountancy/Banking or equivalent.
  • At least 1 year of working experience in the related field is required for this position.
  • Applicants must be willing to work onsite in TELUS Araneta

Additional Job Description

The Payment Experience team is primarily responsible for the processing of customer’s payments, resolving customer payment inquiries, front end payment processing through SAP and various other billing systems, managing Pre-Authorized Payments as well as the reconciliation of all incoming transactions to TELUS’s GLs. Performs other accounting functions in an efficient and effective manner.

Functional Responsibilities:

1. Provides timely payment posting, pre-authorized payments set-up.

2. Handles query calls and emails relating to missing and misapplied payments for investigation and correction.

3. Ensures high level of accuracy and low turn-around-time (TAT).

4. Receives, reviews and investigates payment discrepancies. Clears discrepancies and/or work with others to resolve, balance, reconcile and adjust discrepancies.

5. Prepares transactions for processing and forwards documents to others as required.

6. Receives, prepares, inputs and investigates payments including returned checks, deposits and pre-payments. Resolves and/or works with others to resolve, balance and input data/journal entries as required.

7. Maintains records and files.

8. Prepares related reports.

9. Performs data entry into appropriate billing systems.

10. Ensures accuracy, completeness and validity of supporting documents, and proper approval of disbursement requests processed.  Reconciles outstanding accounts to supplier.

11. Maintains close coordination with main banks and budget department in relation to timely and accurate release of payments to vendors, suppliers, and employees.

12. Prepares accurate, timely, and meaningful financial reports, schedules and information. This includes Balance Sheet accounts schedules and reconciliation, expense analysis and review, bank reconciliation, and other reports deemed necessary.

13. Ensures that important accounting documents are secured, completely and properly filed and easily accessible for future reference. Safeguards all customer and supplier information appropriately and as per policy.

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.