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Learning Services Team Leader | US Financial Program

Position SummaryOversees a team of Learning Services Specialists (LSS) for small to medium-sized programs to ensure tasks/responsibilities are carried out effectively and efficiently. Provides tactical support to the Learning Services Manager (LSM) in the creation of integrated learning solutions...

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Learning Services Learning Specialist - McKinley West

Position SummaryThe trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross...

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Workforce Manager

Ensures that service level targets are met across all accounts through proper scheduling of Call Center Operations personnel of the company. Responsible for FTE forecasting in order to meet targets based on call volume projections, subsequently coordinating the established targets to Human...

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Learning Services Learning Specialist - US Financial Program

Position SummaryThe trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross...

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Facilities Senior Team Leader

Overall management of Facilities' Reports and Compliance Management of Facilities Shared Services (Facilities admin and logistics)

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Human Resources Analyst

Responsible for Front-line HR transactions

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Learning Services Learning Specialist

The main objective is to prepare our team members to perform their job effectively. This includes providing new hired staff with product knowledge , company information and the necessary customer service skills. In addition to this, he/she must provide cross-training, new product training,...

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Reports Analyst

Function: IT Operations- Responsible for in-depth analysis of reports for client / program-specific business needs and the design, development and delivery of solutions to meet those business needs. Focus on continuous process improvement, execution and delivery.- Accountable for reports...

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WFM Analyst

WFM Real-TIme Analyst RTA assists programs/accounts in meeting all service goals thru monitoring, policies implementation, analyzing actual to forecasted data and providing input on observed changes in call trends and other factors affecting general queue behavior.