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Positions

  • Operations Team Leader (Araneta)

    Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance...
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  • Reports Analyst

    This role will be to support the TIIE Talent Acquisition department across all reporting and recruitment admin needs. You will partner with the TA team and management on reporting requirements. With multiple systems and areas where data is stored, we will be looking at your expertise on how to...
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  • Sales Operations Team Leader - Quezon City Site

    Position SummaryManages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client.  Monitors the performance of each team member against specified account / program metrics, and provides the necessary...
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  • Service Desk Analyst

    Provide first-level IT support to team members and handle the resulting incidents or service requests using the incident management and request fulfillment processes. Problems include password resets, computer hardware and software errors, usage queries, network connectivity issues,...
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  • Business Process Outsourcing Fraud Management Specialist

    The Tier 1 Analyst investigates fraud conduct on TELUS customers and its affiliates on telecommunications through provided tools and contacts customers to assure their security as well as actions on accounts to prevent or mitigate financial damage towards the company and its customers.
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  • Operations Manager - Cubao Araneta

    Should be a seasoned OM with Telco - CS, Sales , Collections and Back office experience. Well versed in P&L - financials. Willing to report on site. Tactical and strategic, can keep up with both client and internal demands. Performance and process driven. Strong in analytics. Can develop leaders....
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  • TELUS Program - Learning Services Learning Specialist

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  • Payment Investigation

    The Payment Experience team is primarily responsible for the processing of customer’s payments, resolving customer payment inquiries, front end payment processing through SAP and various other billing systems, managing Pre-Authorized Payments as well as the reconciliation of all incoming...
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  • Recruitment Sr Team Leader (Corporate Recruitment - Cubao Site)

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  • Trainer - Cubao

    The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new...
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