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Digital Solutions | Screen Reader Subject Matter Expert (SME)
About the role: The Screen Reader SME will support and empower users to hear and navigate within Google products. Your role within the organization will be of major impact for people that prefer audio content over text. The Screen Reader SME will not only support customers but also team members...
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Program Coordinator (Analytics for a Financial Program)
PLEASE READ: This resource will require to work onsite and on shifting schedule.
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Learning Services Learning Specialist - McKinley West
Position SummaryThe trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross...
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Mental Health Professional (m/f/d)
Wir suchen psychologisches Fachpersonal für unser spannendes Unternehmensumfeld. Wenn du kommunikativ bist und Freude daran hast, Menschen zu helfen, haben wir den idealen Job für dich!
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Compensations & Benefits Manager
Strategize and align the company’s C&B policies with the company’s business objectives. Supervise job analysis and evaluation, analysis of C&B surveys, preparation of C&B proposals and budgets. Design or participate in the design of all types of variable pay plans, including...
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Workforce Manager
Ensures that service level targets are met across all accounts through proper scheduling of Call Center Operations personnel of the company. Responsible for FTE forecasting in order to meet targets based on call volume projections, subsequently coordinating the established targets to Human...
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WFM Analyst
WFM Real-TIme Analyst RTA assists programs/accounts in meeting all service goals thru monitoring, policies implementation, analyzing actual to forecasted data and providing input on observed changes in call trends and other factors affecting general queue behavior.
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Operations Team Leader ( Pavia , Iloilo )
Position Summary Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary...
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