Basic Information
Ref Number
Req_00046072
Primary Location
Ortigas Center
Country
Philippines
Description and Requirements
- General knowledge and understanding of delivery of information technology solutions and services to large business customers.
- Knowledge of KPI reporting and benchmarking practices, statistical and trending analysis methods Broad Technical knowledge covering all technology platforms, mainframe, midrange, distributed and networks.
- Knowledge in business process management skills.
- Working knowledge of Microsoft Office and Remedy program products. Experience in quality management or business process management, ideally related to information technology.
- Detailed knowledge of service management and delivery and the required Good understanding of ITIL framework Intermediate knowledge and experience in relevant reporting tools
- Knowledge in analyzing business requirements, understanding process lifecycle, documenting business requirement, methods and processes.
- Strong commitment to excellence in all aspects of work
- Has high motivation / drive to succeed
- Ability to provide thought leadership
- A demonstrated fearless approach to new ideas and technology
- Solid time management, facilitation and coordination skills
- Ability to multitask and deal effectively with changing priorities
- Adaptable to changing business requirements
- Excellent oral and written communication skills and the ability to influence all levels of management
- Effective presentation skills
- Good negotiation and risk management skills
- Ability to work efficiently and effectively under pressure; can work independently, or as part of a team.
- Good proactive planning skills
- Ability to work effectively in an ambiguous environment.
- Strong analytical and problem-solving skills; ability to disseminate technical issues quickly
- Precise troubleshooting skills; demonstrated aptitude with logical problem dissection and correction
- Strong customer service; aspire to achieve high levels of customer satisfaction.
Additional Job Description
Business Analyst plays a critical and important role in the day-to-day operational support of TELUS. This position is responsible for supporting existing processes and report generation that are key to the companys trending analysis and decision making. As a key member of the team, you will provide reporting and analysis services to the client on-demand and per schedule.