Basic Information

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Description and Requirements

General description

The proposal coordinator supports all aspects of organic growth and new label bid management in partnership with the solutions, sales, and customer relationship management teams. The role is an individual contributor who performs moderate level tasks under established policy and precedent in support of proposal development and other sales support activities.

Main responsibilities

  • The proposal coordinator supports the end to end proposal/bid response process from creation (RFPs, RFIs,) to final submission. Job requires frequent access to a SFDC knowledge base to access existing content, original content development, and information sourcing from internal subject matter experts. May be asked to develop and/or refine related documents including case studies, fact sheets, pricing and assumption statements, sales and site visit presentations, service descriptions, etc.; act as the single contact with the sales executives for basic RFP/RFI tasks; help create compelling proposal stories with the senior solutions consultant(s) based on the clients’ needs, to include our solutions and differentiators.

  • Application of preferred writing styles, protocols, and generally accepted business writing styles to grammar, structure, and format for each client/prospect facing document; responsible for all document layout and graphics requirements. Assist with re-writing and updating existing “standard” content; work with subject matter experts to update existing content and create new as needed. Focus on creating consistent “voice”, bid/response formats, and brand standard adherence for all documents; proofread and edit as necessary; manage bid schedules; perform other miscellaneous writing and documentation tasks as assigned. May be asked to support online bid submission via tools such as Ariba or Workday/Scout RFP.

  • Ancillary proposal operations activity support includes content harvesting; organizing, and maintaining an up-to-date library of proposal content, presentations, case studies, proposal responses, and other bid related references; using tools including Salesforce, Google Drive, G Suite, Microsoft Office.

  • Position requires strong understanding of BPO, CCO services and processes or willingness to acquire this knowledge. Must be able to self-manage setting and managing content schedules and deadlines. Perform other tasks as necessary.

Specific qualifications

• Self-starter who has the discipline to work from home without distractions

• Proficient in Google Suite and/or Microsoft Office products with strong word-processing skills in the areas of documentation, annotation, editing, grammar tools etc. Intermediate to advanced experience with Google slides/Microsoft PowerPoint templates with some limited graphics capability is preferred.

• Good attendance and schedule adherence history

• Leadership skills

• Accuracy, focus, initiative and ability to meet tight deadlines are imperative

• Analytical, detail oriented, excellent proposal management skills, able to work unsupervised and on ad hoc teams.

• Friendly, genuinely pleasant, ability to collaborate with various teams and SMEs but also work independently.

• Open to team improvement projects.

• Possess a willingness to learn and receive coaching

• High sense of urgency

• Not afraid to take ownership and able to deliver results working under pressure

• Manage multiple tasks sometimes switching priorities and quick turnaround deadlines

• Proposal or sales writing preferred

• Must communicate clearly, concisely and professionally.

Education/experience and knowledge

• Must have 2-5 years prior experience where writing was the primary focus (i.e. journalism, sales or marketing writer).

• Degree in related field such as communications, journalism, marketing preferred, or, commensurate operational experience within a BPO environment plus very strong writing skills.