Basic Information

Ref Number


Primary Location

Market! Market!



Job Type

Digital Solutions

Work Style


Description and Requirements

  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs 
  • Identify and document product bugs and feature requests and work with internal support teams and customers to implement effective solutions 
  • Ability to reproduce customer issues in order to efficiently provide a holistic fix Work closely with internal support teams to improve Cloud Platform products at a senior level 
  • Provide assistance and guidance to users through public forums 

Additional Job Description

  • Experience in technical support: familiarity with case prioritization, SLA compliance, and quality 
  • Experience with the popular technologies in the machine learning/big data ecosystem 
  • Experience with any ML library (scikit-learn, pytorch, tensorflow, Spark mllib) or basic understanding of ML concepts 
  • Experience with PaaS, and IaaS technologies Java or Objective C is a plus 

Language Reference