Basic Information

Ref number


Primary Location

Dublin - Point Village

Description and Requirements

Position Overview

Our Partnership with Airbnb gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting the experiences that customers have when interacting with Airbnb by providing exceptional customer support at all levels. To support the brand mission you will go the extra mile to support all who interact with Airbnb, as the main objective is to give its all in everything the brand touches for the maximum experience for its customers.

Salary: 23K + Bonuses. 

Shifts: 5 days out of 7. You will need to be available to work weekends as part of the shift rotation. 

Start Dates: 30th May, 12th June, July

Competencies and Responsibilities

  • Customer Support - Operational Beauty is one of Telus International (former Voxpro) that will resonate with you, making you an attentive, empathetic, caring, friendly and helpful team member, who supports external clients via phone, email and chat as well as being an asset to the internal colleagues.
  • Drive for Results - This role will bring a strong level of ownership for your success in reaching your targets daily. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in the Airbnb project, you will answer inbound calls and emails from customers and provide support in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care.
  • Resilience- You will enjoy working in a dynamic fast-paced environment where you are ready to step outside your comfort zone from time to time. 
  • Communication - You will be able to communicate effectively and efficiently with all Airbnb users who are seeking your help or advice. Your communications skills are critical for strengthening the existing relationship between the Airbnb brand and existing hosts as well as leaving all the guests satisfied with the services that Airbnb has to offer and leaving the users longing for more to come.

You are a perfect match for what we are looking for if you find yourself constantly striving for more and doing your best every day to achieve it.

Min Requirements:

- Fluency in English

- Previous customer support experience is an advantage

- Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones

- Willing to work full time on shifting schedules

- Basic computer and internet navigation skills

- Good communication skills with strong customer focus

We offer:

- Tenure salary increases

- Multiple bonuses: performance-based, language allowance

- Great rewards for referring your friends: consistent bonuses and prizes

- International career - regular training and international career opportunities

- Multilingual exposure - improve your spoken and written language skills

- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our ‘relax’ and ‘play’ areas!

- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

- Private medical insurance coverage (tenure-based)– we work with one of the best suppliers- VHI where you will benefit from a Professional Package

- Bike to work tax relief

- Pension scheme

-Maternity and Paternity leave

-Onsite Doctor

-Subsidised Canteen

Required Language(s)