Basic Information
Ref Number
Req_00097033
Primary Location
Ortigas Center
Country
Philippines
Job Type
Digital Solutions
Work Style
Hybrid
Description and Requirements
Monitoring and tickets
- Monitoring of Fallout and Tech on Site dashboard and Backlogs.
- Works on TOPAZ, NuRemedy, ITSM, Front Door and FIFA billing tickets.
Technical skills
- Basic SQL knowledge
- Knowledge in TELUS FIFA and Copper system.
- Basic iMacro knowledge
- Good written and communication skills
Additional Job Description
- Responsible for the day to day operations and resolutions of all escalated issues in FIFA and Copper Order Management systems.
- Team members would be working through a list of customers that MDM has matched as potentially being the same person but without 100% confidence.
- Look up the accounts on the agent applications and determine if in their opinion their match is valid, not valid, or needs further investigation by the MDM team.
- Basic skills but very important that they have good analytical skills to make these determinations since they could be customer impacting