Basic Information

Ref Number


Primary Location



United States of America

Description and Requirements

As an active member of the TELUS International, you will be in the heart of a major transformation program supporting it as an AWS Support Engineer which will work with different internal teams and external vendors to provide the highest standards of Administration & Support for multiple applications in AWS. 




  • Provide technical knowledge in the design, development, implementation/installation, maintenance, and support of applications in AWS.

  •  Troubleshoot & resolve issues with infrastructure and application.

  •  Provide 24/7 application support as part of a rotating on-call schedule


Required Skills


  • Bachelor's degree from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience.

  •  5+ years of experience in Information Technology development or infrastructure.

  • Experience in AWS concepts like EC2, EKS, S3, Lamda, Load Balancing, Route 53, ECS, VPC, Security Group, Subnet, Cloudtrail, Cloudwatch, IAM etc.

  •  Experience in CICD, Jenkins, Kubernetes, Dockers, Containers, Microservices.

  • Experience in AWS Cognito is a plus.

  • Experience in Dynatrace, is a plus.

  • Experience in APIs is a plus.

  •  Experience with databases and SQL fundamentals.

  •  Experience with IT security concepts and IT-Networking protocols.




  • A professional that demonstrates empathy by listening to understand a client's unique emotions and situations, in order to communicate in a clear, honest and genuine way.

  • A team member who collaborates to get things done by leveraging their own and reaching other's unique talents.

  • A team member who eagerly adapts to meet the changing needs of our clients.

  • Strong communication skills with the ability to multitask and prioritize.

  • Excellent communication and attention to detail skills, with an eagerness to provide outstanding Customer service to both internal and external clients.



  • Medical / Dental / Vision Insurance 

  • Prescription Drug Benefits 

  • Critical Illness Insurance 

  • Life Insurance 

  • Disability / Long-Term Disability / Accident insurance 

  • MotivateMe Wellness Rewards by Cigna 

  • Flexible Spending Accounts 

  • Hospital Indemnity Insurance 

  • Allstate Identity Protection Insurance 

  • MetLaw Legal Services 

  • Nationwide Pet Insurance 

  • 401 (K) with Employer matching contribution equal to 100% of elective deferrals that do not exceed 5% of compensation. 

  • TELUS International Employee Share Purchase Plan 

  • Performance Bonus 

  • 4 weeks Paid Time Off 

  • Employee Referral Bonus

  • Step-up program

  • MyGrowth Platform - Internal Learning & Development libraries access


Equal Opportunity Employer:


At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.


Additional Job Description

Position: AWS Support Engineer