Basic Information
Ref Number
Req_00099371
Primary Location
Home Office - Mexico
Country
Mexico
Description and Requirements
Main responsibilities:
● Schedule, implement and coordinate Non-Prod changes and perform the sanity check before
handover to non-prod owners.
● Closely monitor all non-prod environments with automated health checks and take appropriate action for any environmental issues.
● Identify the environment monitoring gaps and work with Application teams and improve the
stability of the application.
● Perform thread and heap analysis of advanced Java applications while troubleshooting application issues in a lower environment.
● Install and maintain Certs in a non-prod environment.
● Open and coordinate firewall tickets when required by the application to interact with the
different dependent systems.
● Schedule, implement, and coordinate security patchings of OS/WebLogic/tomcat/apache. Update Weblogic/tomcat/apache/JDK/Java version if required by the security team.
● Stop/Start application in a non-prod environment during various maintenance.
Required Technical and Soft Skills:
● Linux/Unix knowledge is required
● Knowledge of Log monitoring tools like Splunk and Application Performance monitoring tools
(APM) like AppDynamics and DataDog is desired.
● Knowledge of Cloud Technologies will be an advantage.
● Excellent communication skills. Loud, clear, and easily understood by a diverse audience. Able to convey information to leadership and technical audiences.
● Providing technical mentoring and day-to-day direction of technical staff responding to alarms, triaging issues, and escalating appropriately. Constantly striving to improve team response.
● Technical curiosity, seeking to understand why things work the way they do, looking for
improvement opportunities.
Equal Opportunity Employer:
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any
characteristic related to diversity.
Additional Job Description
As an active member of TELUS International, you will be in the heart of a major TELUS transformation program supporting it as Lower Level Environment Operations Analyst