Basic Information

Ref Number

Req_00059785

Primary Location

TELUS Harbour Toronto

Additional Locations

TELUS Garden Vancouver, TELUS Garden Vancouver

Country

Canada

Job Type

Digital Solutions

Description and Requirements

The NOC Specialist is responsible for the monitoring of the TELUS Mobility network, coast to coast on a 24x7x365 basis. The NOC Surveillance Specialist is responsible for the core telecommunications network: switches, cell sites -3,4,5G for RAN and Core, trunks etc., and all the peripherals and data elements: SMS, voice mail, STPs, 1X etc., and their associated services. Quick reaction to network issues, attention to all details and the ability to take troubleshooting to a higher level are qualities that this position demands.

Responsibilities:
  • Monitor and action alarms as they are presented into the alarm viewer or as advised via internal clients, following the documented guidelines
  • Notification of outages/restorals to internal clients and various partners as defined by various service level agreements
  • Trouble shooting of fault events as they are presented and engaging the correct groups to resolve the fault in a timely manner
  • Prime for vendor escalations and reporting on vendor performance as it pertains to fault 
  • First-level maintenance activities as assigned during the maintenance window
  • Second level troubleshooting of Transport, Access and Switching equipment
Qualifications

Required Knowledge:
  • GTD-5, DMS, and 5ESS knowledge
  • Subs Carrier Equipment like TimeSpan, Lynch, DMS1u, UMC, Access nodes, and SLC (Subs Loop Carrier Cabinets)
  • NORTEL Preside, Ciena OneControl, Fujitsu NetSmart, Optera, Newbridge Alcatel, and Titan ∙
  • Huawei / Nokia RAN, IP Core, VoLTE, IoT, IMS, NFV, SDN, Cloud is an asset

Required Skills & Abilities:
  • Ability to work in a shift rotating environment to support NMC Operations
  • Strong decisions making and problem solving skills
  • Detail oriented with ability to multi-task in a fast paced environment
  • Must be able to work well in a cross-functional team environment
  • High proficiency in using MS Desktop applications with emphasis on Word, Excel and Access 
  • Strong verbal and written communication skills
  • Strong Wireless and Wireline telecom knowledge
Required Professional Designation/Certification:
  • University or college degree in IT, Electronics or Telecom
  • CCNA is an asset
  • Linus

Required Experience:
  • 5 years of telecommunications or related experience 


Additional Job Description

The NMC is the focal point for network faults, monitoring alarms, troubleshooting issues, reporting on failures, managing vendors response time to faults, calling out technicians, restoring network elements, and maintenance. The NMC Surveillance Specialist is responsible for the monitoring of the TELUS Mobility network, coast to coast on a 24/7/365 basis. The NMC Surveillance Specialist is responsible for the core telecom network (switches, cell sites, trunks etc) and all the peripherals and data elements (SMS, voice mail, STPs, 1X etc) and their associated services. Quick reaction to network issues, attention to all details, and the ability to take troubleshooting to a higher level are qualities that this position demands.