Basic Information

Ref Number

Req_00072658

Primary Location

COLORADO

Country

United States of America

Description and Requirements

As an active member of the TELUS International, you will be in the heart of a major transformation program supporting it as a Release Manager who will plan, manage risks, coordinate key project plans and measure progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations.

Responsibilities:
  • Plan the release windows and cycles across a portfolio.
  • Manage risks and resolve issues that affect release scope, schedule and quality.
  • Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations.
  • Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates.
  • Communicate all key project plans, commitments,and changes including requirements, QA plans, schedule, and scope changes.
  • Manage relationships and coordinate work between different teams at different locations.
  • Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
  • Partner with other teams to Produce Deployment,Run Books and Implementation Plans.
  • Weekly Release Reporting.
  • Communicate release details and schedules to the Business as required.
  • Negotiate, plan and manage all release activities.
  • Work with release engineers to understand impacts of branches and code merges.
  • Maintains the release schedule for all coreservices and ensures alignment across key partners and vendors.
  • Lead and coordinate the Go-Live activities including the execution of the deployment Plans and checklists.

Required Skills
  • Bachelor’s degree in Computer Science or related field
  • 2-6 years of previous release and/or project management experience
  • 8-10 years of experience in information systems operations environment in systems analysis or development
  • Advanced knowledge of software development lifecycle
  • Demonstrated ability to coordinate cross-functional work teams toward task completion
  • Demonstrated effective leadership and analytical skills
  • Advanced written and verbal communication skills are a must

Competences

  • A professional that demonstrates empathy by listening to understand a client's unique emotions and situations, in order to communicate in a clear, honest and genuine way.
  • A team member who collaborates to get things done by leveraging their own and reaching other's unique talents.
  • A team member who eagerly adapts to meet the changing needs of our clients.
  • Strong communication skills with the ability to multitask and prioritize.
  • Excellent communication and attention to detail skills, with an eagerness to provide outstanding Customer service to both internal and external clients.

Salary and Benefits:

  • Starting Salary: $125,000 annually based on experience
  • Medical / Dental / Vision Insurance 
  • Prescription Drug Benefits 
  • Critical Illness Insurance 
  • Life Insurance 
  • Disability / Long-Term Disability / Accident insurance 
  • MotivateMe Wellness Rewards by Cigna 
  • Flexible Spending Accounts 
  • Hospital Indemnity Insurance 
  • Allstate Identity Protection Insurance 
  • MetLaw Legal Services 
  • Nationwide Pet Insurance 
  • 401 (K) with Employer matching contribution equal to 100% of elective deferrals that do not exceed 5% of compensation. 
  • TELUS International Employee Share Purchase Plan 
  • Performance Bonus 
  • 4 weeks Paid Time Off 
  • Employee Referral Bonus
  • Step-up program
  • MyGrowth Platform - Internal Learning & Development libraries access

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.




Additional Job Description

Position: Release Manager