Basic Information

Ref number


Primary Location

Torre Pradera

Description and Requirements

Your role:

As an active member of the TELUS International, you will be in the heart of major TELUS transformation program supporting it as a Scrum Master

TELUS is looking for a qualified professional to fill a Scrum Master position in our Digital Solutions team. The SCM will be responsible for measuring and improving delivery metrics (velocity, quality and etc.) This professional will also be responsible to manage resourcing, risk, issues in terms of scope, finance, timelines, and performance KPIs.

This person is a servant leader responsible also for guiding the team to Agile practices to delight customers, the SCM should also guide the team on self-organizing to fill the intentional gaps left in the Agile/Scrum frameworks. This professional is responsible for removing impediments that limit the project’s progress.

The Scrum Master looking to hire should be a team player that embraces TELUS values. The professional will be accountable for the deliverables assigned during the different projects and should adapt to changes in time, scope, schedule, status updates, communicate issues, and identify and report risks.


  • Using agile methodology values, principles, and practices to plan, manage, and deliver solutions.

  • Training, mentoring and supporting scrum teams to follow agile values, principles, and practices.

  • Determining and managing tasks, issues, risks, and action items.

  • Scheduling and facilitating scrum events, meetings, and decision-making processes.

  • Monitoring progress and performance and helping teams to make improvements.

  • Planning and organizing demos and product/system testing.

  • Ensuring the proper use of collaborative processes and removing impediments for the scrum team.

  • Tracking project processes, deliverables, and financials.

  • Preparing and presenting status reports to stakeholders.

Required Skills: 

  • Minimum 8 years of industry experience with application development background.
  • Minimum 5 years’ experience as SCRUM master with certification.
  • Comfortable with tools like JIRA, generating different reports (Burn up/down, velocity etc.)
  • Ensure SCRUM in team and mentor team member wherever required.
  • Good communication and presentation skills. 

Desirable Skills in:

  • Prior project management experience.
  • Leadership skills and customer interfacing exposure.
  • Technical skillset like JavaScript, Angular, ReactJS, Java and DB

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

As an active member of the TELUS International, you will be in the heart of major TELUS transformation program supporting it as a Scrum Master

Required Language(s)