Basic Information

Ref Number


Last day to apply


Primary Location

Home Office - Canada



Work Style


Description and Requirements

About TELUS International

TELUS International (NYSE and TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation, and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high-growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at:

Key responsibilities include:

·      Lead strategic content planning related to AI Data Solutions, including concept development, writing, editing and/or proofreading external customer-facing communications (such as blogs, e-books, white papers, solution brochures, case studies, web copy, and more).

·      Manage and guide project teams, agency/partners and internal stakeholders to effectively execute communications programs as required.

·      Coordinate the distribution of content across the globe using digital and social media channels.

·      Define and measure content effectiveness via tracking and analytics.

·      Develop and manage the monthly AI Data Solutions email newsletter along with ad hoc marketing automation campaigns.

·      Champion the TELUS International AI Data Solutions brand standards across the business.

·      Prepare communications and manage logistics for key award submissions.

·      Support the digital marketing team in crafting engaging ad copy for various paid channels including Google ads, social media platforms and programmatic display campaigns.

Knowledge, skills, abilities:

·      Ability to work from a remote/home office and effectively deliver measurable results in demanding environments with diplomacy and adaptability while handling multiple tasks, prioritizing activities, and meeting deadlines.

·      Proven strategic planning, project management, and problem-solving, including experience managing external agencies / partners.

·      Excellence in research, writing, editing and proof-reading

·      Skillful in the creation of various types of content such as e-books, white papers, infographics, guides, blogs, videos, etc.

·      Ability to give and receive constructive feedback

·      Strong analytical, research, conceptual and creative skills with the ability to anticipate, interpret and integrate insights and complex industry trends into cohesive, focused communication strategies to support business objectives.

·      Familiarity and interest in machine learning and computer vision technology.

·      An understanding of SEO writing best practices

·      Experience using Pardot is an asset


·      At least 5 years’ experience in an agency, journalism, corporate communications, and/or B2B marketing environment developing and executing external / customer-facing communications plans.

·      Experience writing for a highly technical audience.

·      Writing samples will be requested.

Telus Covid-19 Vaccination Policy:

Our trailblazing Work Styles program provides team members with the flexibility to work where and when they are most effective. When they do meet in person, they can be assured that all TELUS team members are fully vaccinated for COVID-19

TELUS Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We passionately put our customers and communities first
  • We embrace change and innovate courageously
  • We grow together through spirited teamwork

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

TELUS International is looking for an experienced Content Marketer, with a passion for creative ideation and storytelling, to spearhead content creation for our AI Data Solutions.

TELUS International AI Data Solutions helps companies test and improve machine learning models via its global AI Community of more than one million annotators and linguists. The company handles all data types to enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions.

The ideal candidate will have familiarity with writing for a technically savvy audience and a strong track record of producing high-quality content that meets objectives. Reporting to the Director of Marketing Communications, you will be a pivotal member of our Global Customer Marketing Team, driving lead generation for business success.