Basic Information

Ref Number

Req_00084145

Last day to apply

15-Aug-2022

Primary Location

Torre Pradera

Additional Locations

Cascadas

Country

Guatemala

Job Type

Support Positions

Work Style

Combined

Description and Requirements

Information Technology, Server Administration Administrator IV (Global Server Operations Sr Administrator) - TICA


About the role

The Senior Server Operations Tier 3 Administrator is responsible for the installation, maintenance, and support of server infrastructure to ensure the operation of global systems in order to provide performance and availability for its users, such as staff, customers, and suppliers.


Responsibilities:

  • Responsible for providing, planning, conducting, and directing the analysis of complex business initiatives to be actioned upon.

  • Provide technical support and resolve requests around the System’s technology verticals.

  •  Acts as Level 3 escalation on site and on-call support within the internal IT Server Operations team for high severity issues, VIP service requests, in-progress projects, and vendors.

  • Work hand in hand with other technology teams to provide solutions to end user needs.

  • Documentation and Implementation of Standard and Normal Changes and support for Emergency Changes.

  • Work along with other teams to plan and deploy patches and or upgrades to the Virtual Desktop Infrastructure environment entire stack.

  • Perform peer reviews for Method of Procedure and enforce Policies and standardization.

  • Operates medium to highly complex tasks on VMWare, ESXi, VMHorizons, and UCS platforms.

  • Configure System settings as per global policies and standardization.

  • Operate VCenter and ESXi Instances, configure and operate DNS, DHCP, Active Directory, NTP,

  • Shared Folder Services, Proxies, Windows Operating Systems, and related technologies.

  • Provides Support to Global Security Audits acting as POC from IT Server Operations Team within the Auditor Interviews and evidence asks.

  • Collaborate with Engineering New Client Launches and new technology projects (tasks), enabling new business and features.

  • Perform other project-related duties as requested by management, hardware and software maintenance on servers devices/ cloud, and virtual services.

Skills and Requirements:

  • Schedule Flexibility (including On Call Shift Rotation) - Mandatory

  •  Problem-solving and decision-making skills.
  • Excellent communication and interpersonal skills

  • Teamwork and Remote Work skills.

  • Ability to respond to External & Internal requests

  • Fast adaptation to technology changes
     

Knowledge:

  • English - B2:

  •Oral and written comprehension

  •Appropriate use of the English language

  • vCenter & ESXi Strong knowledge and practice background - Mandatory

  • Windows Active Directory strong knowledge and practice background - Mandatory

  • Windows Infrastructure Services: DHCP, DNS, DFS, WSUS, NTP, WSFC, Certificates - Mandatory

  • Common troubleshooting knowledge for multi-tiered architecture - Mandatory

  • Powershell Scripting and Bash Shell Scripting - Mandatory

  • VMWare Horizons - VDI Integration with VMWare and Active Directory - Mandatory

  • Netapp and VirtualSan knowledge and practice background - Mandatory

  • Cisco UCS and Dell Servers Knowledge (VxRail + HyperConverge/Hyperflex) - Mandatory

  • Cloud Technologies knowledge including but not limited to GCP, Azure, AWS, etc - Mandatory

  • Linux knowledge: administration, maintenance and deployment - Mandatory

  • Miscellaneous Application Services; Squid, IIS, Apache, SFTP, TFTP, Postfix, etc - Mandatory

  • Knowledge in Cloud interaction in any/all of these technologies: GCP, Azure,AWS - Mandatory

 

Studies & Experience:

  • Bachelor in Computer Science or Information Systems degree -desirable

  • VCA DBT - VMWare Certified Associate -desirable

  • MCSA - Microsoft Certified Solutions Associate -desirable

  • VCP DTM - VMWare Certified Professional Desktop and Mobility -desirable

  • Experience in Virtualization, VMWare and Virtual Desktop Environments

  • Experience in Microsoft Windows, Active Directory and entire Windows Stack - Mandatory

  • Infrastructure Management, Physical Servers, Physical Storage, etc.

  • Minimum of 6+ years experience in a systems development role - Mandatory


 

If you have questions or comments about this open position write to:
tica_stepup_recruitment@telusinternational.com

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.